JUMP TO SOLUTION Solved

Original topic:

KS8000 Light Bleed Problem

(Topic created on: 7/28/20 2:21 AM)
userTMzNQWZy4i
Asteroid
Options
4k, 8k and Other TVs

I have a UN65KS8000FXZA tv that has a light bleeding problem which is getting progressivle worse.  This is on all tv inputs and the tv is is on firmware 1242 without any new updates.

MVIMG_20200728_051218.jpgMVIMG_20200728_051252.jpg

1 Solution


Accepted Solutions
Solution
userTMzNQWZy4i
Asteroid
Options
4k, 8k and Other TVs

Tv panel was replaced, works great now.

View solution in context

0 Likes
6 Replies
SamsungTam
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Can you send me a private message with your full serial number? I would love to look into this further for you. http://bit.ly/2tCGnGK


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Solution
userTMzNQWZy4i
Asteroid
Options
4k, 8k and Other TVs

Tv panel was replaced, works great now.

View solution in context

0 Likes
Samsung_hQjlA6Y
Constellation
Options
4k, 8k and Other TVs

I have the same problem?!  Were you able to get it fixed.. how much?

 

42D4EC2F-F553-4339-8E2E-71076CD15FDD.jpeg

 

74C887E4-ACAC-470D-BF8B-F384A084EF99.jpeg

 

26DD5E8B-542A-4F20-8C7A-10D70A84B41E.jpeg

 

27D7CCB4-9F1B-4A58-B1DB-72E2648BB007.jpeg

 

 

0 Likes
Samsung_hQjlA6Y
Constellation
Options
4k, 8k and Other TVs

Terrible $2000 TV fails so quickly!  I'm depressed.

0 Likes
userTMzNQWZy4i
Asteroid
Options
4k, 8k and Other TVs

I had one the mods create a service ticket. The local repair center that works with Samsung called to make an appointment. The tech verified my finding which he also had to show Samsung during the visit via live call so they can see it too. A replacement panel was ordered and was replaced on the second visit. Just an FYI, if your tv is on the wall, take it down prior to panel replacement, also during the first call make sure the tech can access the back of the tv to take a picture of the serial number. Everything was taken care of by Samsung and it didn't cost me a single penny.

0 Likes
Cobb2001
Astronaut
Options
4k, 8k and Other TVs
I as well have significant light bleed issues I need to handle with Samsung. Who here is writing service tickets?
0 Likes