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Constellation

KS8000 Light Bleed Problem

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I have a UN65KS8000 TV that has a light bleeding problem. This is visible on all inputs and the firmware is T-JZMAKUC-1242. 

 

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Constellation

Re: KS8000 Light Bleed Problem

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A mod reached out to me on here and scheduled an in home repair. My TV is good as new now! I'm glad that Samsung stepped up and repaired my KS8000 even though it was a 2016 model out of warranty. To spend $1100 (which $1899 was the regular price at the time) on a TV and experience light burn 4 years later, I would of been very disappointed if I had to pay out of pocket. I've taken great care of this TV, and Samsung accepted the responsibility as a manufacture defect. Thank you for showing your customers that you truly support them. The KS8000 is still a beautiful TV and I wasn't ready to upgrade yet.

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Constellation

Re: KS8000 Light Bleed Problem

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A mod reached out to me on here and scheduled an in home repair. My TV is good as new now! I'm glad that Samsung stepped up and repaired my KS8000 even though it was a 2016 model out of warranty. To spend $1100 (which $1899 was the regular price at the time) on a TV and experience light burn 4 years later, I would of been very disappointed if I had to pay out of pocket. I've taken great care of this TV, and Samsung accepted the responsibility as a manufacture defect. Thank you for showing your customers that you truly support them. The KS8000 is still a beautiful TV and I wasn't ready to upgrade yet.

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Constellation

Re: KS8000 Light Bleed Problem

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I posted my issue on the forum no resposne at all

UN75HU8550FXZA  light on both side I haev 4 kids is this a fire hazzard?IMG_9806.jpgIMG_9804.jpgIMG_9802.jpgIMG_9803.jpg

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Samsung Moderator
Samsung Moderator

Re: KS8000 Light Bleed Problem

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I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







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