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Constellation

Re: UN55KS8000 Vertical colored lines

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Thanks for that but it is impossible to see anything other than lines.  Nothing will load. 

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Honored Contributor

Re: UN55KS8000 Vertical colored lines

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May I have your serial number via private message? http://bit.ly/2kZXrit

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Constellation

Re: UN55KS8000 Vertical colored lines

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I came home from work today to find my UN55KS8000FXZA purchased on Black Friday 2016 and delivered by Best Buy on 12/13/16 with the same exact issue. Definitely way too soon for a $1000 TV to go bad. I have tried all connections. Can I please get a private message to get some resolution on this?

I have PM'd Samsung Larry with required info - Thanks

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Constellation

Re: UN55KS8000 Vertical colored lines

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I'm having the same issue. Is there a fix?

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Asteroid

Re: UN55KS8000 Vertical colored lines

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I am having the same issue.  Colored vertical lines.

Model: UN55KS8000FXZA

Purchased in August 2016.  Just last night, as we were watching the tv, it flickered and now only shows moving colored vertical lines on all inputs.  Tried to reset it, but nothing helps.  You can still hear the audio.

 

In 2016 we purchased 6 new Samsung products for our home.  Washer, dryer, refridgerator, double oven, over the oven microwave and this tv.  The dryer stopped working just before the warranty ended and Samsung fixed it.  Last year, the microwave started turning itself on and had a mind of it's own (Google it - it's a real thing!).  Samsung said it was out of warranty and we had to replace a very expensive microwave that was under 2 years old.  Now the tv!  So just over 3 years and 50% of the items have failed.  Very frustrating, since we have been so loyal to the brand.

 

Anything you can do for us on this tv?  It sure looks like it is an all too common issue on a very pricey (and up until yesterday) glitchy BUT GREAT tv.

 

Thanks --

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Samsung Moderator
Samsung Moderator

Re: UN55KS8000 Vertical colored lines

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Thank you for reaching out! Is this occurring on all sources? Have you run the picture test on the TV? http://www.samsung.com/us/support/troubleshooting/TSG01202526/

 

If you are still seeing lines in the picture test, please send a private message with the serial number so I may look further into this for you. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Asteroid

Re: UN55KS8000 Vertical colored lines

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There is no way to run a test because the TV is all lines using all inputs.  I appreciate your help and will PM you the serial number when I can.  Is it located on the back of the TV?  Thanks.

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Samsung Moderator
Samsung Moderator

Re: UN55KS8000 Vertical colored lines

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I understand. Yes, there should be a tag on the back with the information. I look forward to hearing from you.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Asteroid

Re: UN55KS8000 Vertical colored lines

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I just sent a PM with the info. Thanks. 

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Constellation

Re: UN55KS8000 Vertical colored lines

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This seems to be a very common occurs ce for this TV model ours after less than two years has done the same thing and no way to do the test we all have colorful lines vertical lines that is all over the screen .  I was actually watching mine when it all of a sudden went completely green the background went dark and all the people in the screen turned green like the hulk and then seconds later the picture disappeared and colorful rainbow looking vertical lines is all we get now oh yeah and sound.  Is Samsung doing anything about this .  We have Samsung Everything in the house and loyal to the brand but after researching this particular tv that we paid over 1k for and finding out it appears to be a ramp if problem with this model makes me upset so I need a solution from Samsung or we are changing brands as they poop out .  First was the ice maker and then a cheaper Samsung tv in my boys room and now our TV .  Please help this tv should had lasted longer for the price! 

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