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Samsung Moderator
Samsung Moderator

Re: UN55KS8000 vertical colored lines

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We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: UN55KS8000 vertical colored lines

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Lou - I have the exact same issue as the original poster. I sent you a PM, can you kindly assist?

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Asteroid

Re: UN55KS8000 vertical colored lines

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I have sent them several PMs and they won't respond to me . Smiley Sad 

 


@userx77H5Z7fAL wrote:

Lou - I have the exact same issue as the original poster. I sent you a PM, can you kindly assist?


 

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Asteroid

Re: UN55KS8000 vertical colored lines

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Are you going to respond to my PM ????

 

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Constellation

Samsung TV 4K UN55KS8000 Vertical Colored Lines

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Sounds like this is a popular issue going on with the Samsung model UN55KS800 tv. We purchased our tv on 12/5/16 and today 12/26/19, the day after Christmas, while watching standard tv, these wonderful colored lines appeared out of nowhere. I called Samsung customer service and they weren't much help at all. They made me take a photo of the tv (seen below) and text it to some phone number for them to review. Next they have you call this third party company to have them repair it for +$900 because it's no longer under warranty which just so happened to expire last year. Am I really at a loss here? Since when have Samsung products been so crappy?  There must be something Samsung can do to recall this defect and eat the cost of the repair of such a luxury tv, that meets its eventual demise at 2-3 years. As a consumer I feel scammed and cheated. Someone please help!!!

C7B00C23-41B8-43EA-AC78-B43F7E2FBDA8.jpeg

 

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Asteroid

Re: Samsung TV 4K UN55KS8000 Vertical Colored Lines

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Same exact issue here. TV has been sitting in the same spot since we unboxed it, no physical damage to it. In the middle of watch a TV show, the picture changed to all verticle lines. Basic troubleshooting does not resolve it and phone support is not helpful at all.

 

Samsung needs to step up their game and acknowledge this issue.

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Asteroid

Re: Samsung TV 4K UN55KS8000 Vertical Colored Lines

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Yep same issue ; they won't even respond to your PMs on here either . Samsung really dropped the ball with this I've always been a fan of their products but $1000+ tv that lasts less than 5 years? What a joke 

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Constellation

Re: Model UN55KS8000FXZA TV Vertical Colored Lines

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Model UN55KS8000FXZA TV Vertical Colored Lines

TV acquired in 2016, last night turned the TV on and shortly after sound remained fine, but the screen went to Vertical Colored Lines, my experience is just as described on this forum by so many others with this same TV.  Is Samsung still offering help with the cost of the LCD part to repair these sets?

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Samsung Moderator
Samsung Moderator

Re: Model UN55KS8000FXZA TV Vertical Colored Lines

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We are sorry to hear about this. Please send the serial number, along with pictures of the screen symptoms, to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Model UN55KS8000FXZA TV Vertical Colored Lines

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Update:  Samsung contacted me and extended my warranty to replace the LCD on my TV.  The repair has been made, and I am very pleased with the response I got from Samsung!

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