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Samsung Moderator
Samsung Moderator

Re: UN55KS8000 Vertical Lines

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Can you shoot me a private message with the serial number of the TV as well as some photos of the lines on the screen?


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Cosmic Ray

Ks8000 vertical green lines!

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Hello, 

 

I have a KS8000 tv and today it went to all verticals green and blue lines. 

looking around, this seems to be a common issues with these TVs. Is there anything that can be done, considering how much I paid for this? I have a bunch of Samsung electronics and would like to continue buying Samsung.


Ks8000 green vertical linesKs8000 green vertical lines

 

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Constellation

Re: Ks8000 vertical green lines!

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I have the exact same issue that started today on my 55 " KS8000.  From what it looks like from other forum posts that this seems to be a major manufacturing defect on a premium Samsung product. I currently have multiple samsung tvs of lesser price point that have been working for well over 10 years  also purchased a UN32J5205  purchased at the same time that has no issues. I as well have multiple Samsung appliances and devices. Hope SAMSUNG can help make this right.  Who can I contact to find a resolution.  

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Constellation

Re: Ks8000 vertical green lines!

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I too experienced the same issue with my UN55KS8000 tv last night.  Unfortunatly, it seems to be a very common issue with this model. I tried to contact Samsung support using live chat which redirects you to contact them via SMS. I had a terrible experience, wasting 4.5 hours going through the 3 different agents during the same conversation after some left me with no replies for over 60 minutes

 

I saw in some other threads with the exact same issue that Samsung reps are asking customers to send their tv info for further follow-up. Is it possible to have one of these reps to take care of our issue as well? I would like to avoid going through the same treatment via SMS again.

 

Isn't Samsung abiding by the Legal Warranty law for a product I paid over 2200$ 3.5 years ago?

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Samsung Moderator
Samsung Moderator

Re: Ks8000 vertical green lines!

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Please feel free to send me a private message with your email address so that I can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Vertical colored lines on UN55KS8000

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Our UN55KS8000F model tv is now experiencing the same vertical colored line problem that appears to be quite prevalent on this support site. Is there a solution?

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Samsung Moderator
Samsung Moderator

Re: Vertical colored lines on UN55KS8000

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I'm sorry to hear that, so that I may look into this can I have your full serial number and pictures of your symptoms in a private message? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Vertical colored lines on UN55KS8000

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@SamsungCaleb 

I am having the same issues with a KS8000 49" that's just 3.5 years young. Photo if the issue below. Across all inputs. Super disappointing given this was not a cheap panel by any means.

A3DE854A-7F89-4AF2-A2CB-10512D1F0E5A.jpeg

 

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Constellation

Vertical Color Bands on UN55KS8000FXZA

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My Samsung UN55KS8000FXZA

have vertical bands in different Colors all over the screen.

TV is open. I replaced the main board BN94-10961N same problem...

checked all band / conectors both sides.

turn TV on after a few minutes the bands show up....

cycling power on/off...it starts faster and faster...

did a screen test...bands show up...not a input problem...

What else can i check?

it's the Nicest TV i've ever bought...and it's broke allready...bummer!!!

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Constellation

Re: Vertical Color Bands on UN55KS8000FXZA

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HELLO?...Anyone?

Alot of People have had the same problem - And i've seen "SOLVED" posted on there's.

Can anyone help me Solve my problem?...I'm running out of options!

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