I have a 20-month-old UN55KS8000FXZA that displays blue and green vertical lines on all inputs. I have tried resetting the TV by holding the power for 20 seconds and rebooting, removing the one connect to eliminate the DirecTV and Xbox inputs, and running with no input. Regardless of the configuration, I have vertical lines wherever a picture should be displayed -- see the linked photos here: https://imgur.com/a/HRx3XpJ . Additionally, I removed the TV from the wall and tried a new power cord in a different outlet from another KS8000 in the house, and that also failed to change the symptom. When inputs are attached, the audio is still present, therefore this appears to be a video/board issue that will require an extremely expensive repair.
When this TV was released, it came with a hefty price tag of $1,799 and one should reasonably expect the product to last for more than 20 months. I am hopeful that someone with Samsung has the authority to authorize a one-time repair on this TV. My family has not only these televisions but also Samsung appliances including the fridge, washer, and dryer.
Does anyone here have any advice on whom I can contact for assistance? Thanks in advance, all!
Solved! Go to Solution.
Hello, Users. If anyone is experiencing similar symptoms as other users in the post. Please private message one of our moderators we'd like to obtain additional details regarding your units, and look into this situation further on a case by case basis.
Please send a private message with your full model code and serial number. http://bit.ly/2XERsky
I also have the same problem with my UN55KS8000 series .... Less than two years on the purchase, and Samsung won't foot the bill...?
At least tell us why the LCD needs to be replaced!
Convince us first: What led to the LCD needing replaced? Will it last for two weeks or two more years?