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userazHdVBaiBw
Constellation

Re: KS8000 Vertical Lines in all inputs

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I have the same TV and same problem. Please tell me Samsung is going to stand behind their product. Mine is just over 2 years old. 

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uservcT8W37qpy
Constellation

Re: KS8000 Vertical Lines in all inputs

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I have a UN65KS8000F that I bought in November 2016. It started showing a black vertical line a couple of weeks ago. I am suprised to see so many people having the same issue. Clearly this is not some isolated incident. Considering I used to be a loyal SONY customer and this is my first Samsung TV, disappointed and frustrated would be an understatement of what I am feeling now. Could someone from Samsung please help. It goes without saying that my warranty has expired, just like what many others here have experienced.

 

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Samsung Moderator
Samsung Moderator

Re: KS8000 Vertical Lines in all inputs

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I would be happy to look into this further. Can you please send a private message with the full model and serial numbers of the television as well as if the symptom happens on all sources and the picture test? http://bit.ly/2Kq3B5F

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Samsung Moderator
Samsung Moderator

Re: KS8000 Vertical Lines in all inputs

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Thanks for the info! I have set up service successfully for you. The service order number is 4150439426. The service center, SERVICE QUICK will contact you within 24-48 business hours to confirm the appointment. For scheduling purposes, you could also contact them directly at (877) 412-1665. If you have any other questions or concerns, please feel free to let me know.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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lucacri
Asteroid

Re: KS8000 Vertical Lines in all inputs

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Just watch out for SERVICE QUICK quality of service. They “fixed” my tv, checked that a static image was working and left. when they left, I tried any other moving image and I had big issues, requiring another repair

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Samsung_vNHZaqq
Astronaut

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userfyvSV6hI2o
Constellation

Re: KS8000 Vertical Lines in all inputs

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Exact same issue here... this is definatly a flaw in this model... is the repair covered by Samsung ?

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Samsung Moderator
Samsung Moderator

Re: KS8000 Vertical Lines in all inputs

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We can take a look into this.  Could you send us a private message with your model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userzVHeuKXfeM
Constellation

Re: KS8000 Vertical Lines in all inputs

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Has anyone having the same issue with the 55KS8500 Curved LCD, i have had mine since Dec 2016 and paid over $1000 for this TV and after 2 1/2 years it now doing the same thing.  I own 5 Samsung TV and this is the 2nd most recent one I have bought, I really love their product but I think this might be the last one I buy.   This is whats its doing on all inputs.

 

IMG_8535.JPG

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Highlighted
Samsung Moderator
Samsung Moderator

Re: KS8000 Vertical Lines in all inputs

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Anyone having trouble,  feel free to send me a private message with your full model and serial number.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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