My TV started showing the vertical line last night (10/20/19). I purchase the TV Black Friday 2016. I was surprised to see that so many people has the same problem. I would like to know what's the best solution. I didn't plan on buying a new TV anytime soon
I'm having the same issue. TV is a little over 3 years old. I've already had the screen replace once at the end of the one year warranty. Definitely seems to be a defective model as I've had the screen go out two times in 3 years. I don't want to pay to pay to have it diagnosed and then pay for a repair. Sounds like it would be cheaper to just buy a new tv that isn't a Samsung. Has anyone had any success getting their tv repaired after the warranty has expired without having to pay? If not, should I just buy a new tv?
My UN55KS8000FXZA just started to have this same exact issue out of the blue. Of course the TV is out of warrenty and I'm feeling really shafted by Samsung given how much money I spent on this and other Samsung products. A service call is likely to cost more than a new TV! This seems to be a very common problem @SamsungJustin @SamsungGill @SamsungLarryK can you please help here?
@SamsungRei was awesome and setup a tech appoitment to fix the TV for free for me.
Advice for everyone trying to get this issue sorted out:
Anyone have any idea how to get a repair post-warranty on the KS8000? I absolutely LOVE this TV, however a few nights ago my 2 year old had an accident and the TV fell off the stand, now there's some damage to the panel on the lower left quadrant and some pretty nasty light leaking in the upper right from the enclosure being bent. Not really in position to purchase a new TV but would LOVE info on getting it repaired.
You can contact a local authorized repair center using this link: http://www.samsung.com/us/support/service/location
My UN55KS8000FXZA has the same problem as so many other people in this thread. Vertical blue and green lines covering most of the screen on all inputs, including menus. The TV just went bad after 2+ years of working fine. I've checked various input sources and swapped cables, but the problem persists.
It's very frustrating that a supposedly high-quality TV becomes 100% unusable right after the warranty coverage period. Considering how many other people have the same exact issue, Samsung must know this is a widespread factory defect with the panels in this model.
Can someone at Samsung please help with out-of-warranty repair, please?
Thank you in advance!
Update: After posting on this forum, @SamsungGill reached out to me directly within 15 minutes. Thank you very much! After some short correspondance, he set me up with covered parts and labor with a local Samsung service company. The service company contacted me within a couple days and scheduled a repair date the following week. On the repair day, the service rep contacted me to let me know the part (front panel) was actually out of stock and they placed a new order for it. Later that week, the service rep called again to reschedule the repair for today. The technician came out this morning, swapped out the panel and was finished in 20 minutes!
Overall, this was a very smooth and painless process. While interacting with people from Samsung and their contracted repair company, I was very friendly and provided as much detail about the problem as I could. All who helped were very professional and courteous, and I am very happy with the outcome.
Thank you to Samsung for standing by their product, even after warranty!