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RyBo44
Asteroid

KS8000 Vertical Lines in all inputs

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Hi All!

 

I have a 20-month-old UN55KS8000FXZA that displays blue and green vertical lines on all inputs. I have tried resetting the TV by holding the power for 20 seconds and rebooting, removing the one connect to eliminate the DirecTV and Xbox inputs, and running with no input. Regardless of the configuration, I have vertical lines wherever a picture should be displayed -- see the linked photos here: https://imgur.com/a/HRx3XpJ . Additionally, I removed the TV from the wall and tried a new power cord in a different outlet from another KS8000 in the house, and that also failed to change the symptom. When inputs are attached, the audio is still present, therefore this appears to be a video/board issue that will require an extremely expensive repair.

 

When this TV was released, it came with a hefty price tag of $1,799 and one should reasonably expect the product to last for more than 20 months. I am hopeful that someone with Samsung has the authority to authorize a one-time repair on this TV. My family has not only these televisions but also Samsung appliances including the fridge, washer, and dryer. 

 

Does anyone here have any advice on whom I can contact for assistance? Thanks in advance, all! 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: KS8000 Vertical Lines in all inputs

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Anyone having trouble,  feel free to send me a private message with your full model and serial number.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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87 REPLIES 87
Samsung Moderator
Samsung Moderator

Re: KS8000 Vertical Lines in all inputs

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We're sorry to see that! Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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RyBo44
Asteroid

Re: KS8000 Vertical Lines in all inputs

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Hi Gill -- PM sent. Thanks in advance for taking a look into our issue. I eagerly await your reply!

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Samsung Moderator
Samsung Moderator

Re: KS8000 Vertical Lines in all inputs

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Please provide your name, home address, e-mail address and place of purchase.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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RyBo44
Asteroid

Re: KS8000 Vertical Lines in all inputs

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HI Jam!

 

I have replied with my personal information in a private message. Thank you all for pulling together on my request. I appreciate it!

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userdY4tQI0VCb
Constellation

Re: KS8000 Vertical Lines in all inputs

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I am having the same issue with our Samsung, got just about 2 years ago and now it’s just blue and green lines. Never had a problem like this with any other brand and I still have a Sylvania from 10 years ago!
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Samsung Moderator
Samsung Moderator

Re: KS8000 Vertical Lines in all inputs

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Please send a private message with your full model code and serial number. http://bit.ly/2XERsky

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SammyLou
Constellation

Re: KS8000 Vertical Lines in all inputs

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Hello @SamsungGill I am having the exact same problem with the same model of television, approximately 2 years old. Can you possibly help me or point me in the right direction?

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RyBo44
Asteroid

Re: KS8000 Vertical Lines in all inputs

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For anyone watching this tread in the future, the fix for the vertical lines was to replace the LCD panel. Thanks to SamsungGill and SamsungJam for all their assistance.

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userU2BNXnUcus
Constellation

Re: KS8000 Vertical Lines in all inputs

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NOT EXCEPTABLE! 

I also have the same problem with my UN55KS8000 series .... Less than two years on the purchase, and Samsung won't foot the bill...?

At least tell us why the LCD needs to be replaced!

Convince us first: What led to the LCD needing replaced? Will it last for two weeks or two more years?

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