My TV started showing the vertical line last night (10/20/19). I purchase the TV Black Friday 2016. I was surprised to see that so many people has the same problem. I would like to know what's the best solution. I didn't plan on buying a new TV anytime soon
I'm having the same issue. TV is a little over 3 years old. I've already had the screen replace once at the end of the one year warranty. Definitely seems to be a defective model as I've had the screen go out two times in 3 years. I don't want to pay to pay to have it diagnosed and then pay for a repair. Sounds like it would be cheaper to just buy a new tv that isn't a Samsung. Has anyone had any success getting their tv repaired after the warranty has expired without having to pay? If not, should I just buy a new tv?
My UN55KS8000FXZA just started to have this same exact issue out of the blue. Of course the TV is out of warrenty and I'm feeling really shafted by Samsung given how much money I spent on this and other Samsung products. A service call is likely to cost more than a new TV! This seems to be a very common problem @SamsungJustin @SamsungGill @SamsungLarry can you please help here?
@SamsungRei was awesome and setup a tech appoitment to fix the TV for free for me.
Advice for everyone trying to get this issue sorted out:
Anyone have any idea how to get a repair post-warranty on the KS8000? I absolutely LOVE this TV, however a few nights ago my 2 year old had an accident and the TV fell off the stand, now there's some damage to the panel on the lower left quadrant and some pretty nasty light leaking in the upper right from the enclosure being bent. Not really in position to purchase a new TV but would LOVE info on getting it repaired.
My UN55KS8000FXZA has the same problem as so many other people in this thread. Vertical blue and green lines covering most of the screen on all inputs, including menus. The TV just went bad after 2+ years of working fine. I've checked various input sources and swapped cables, but the problem persists.
It's very frustrating that a supposedly high-quality TV becomes 100% unusable right after the warranty coverage period. Considering how many other people have the same exact issue, Samsung must know this is a widespread factory defect with the panels in this model.
Can someone at Samsung please help with out-of-warranty repair, please?
Thank you in advance!