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KS8500 (55" curved, 2016) no longer will bluetooth pair with new headphones.

(Topic created: 09-27-2020 02:59 PM)
usertamBzxKUTS
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My parents have a KS8500 (2016, 55" curved TV).  They had previously connected a pair of bluetooth headphones for listening to the TV.  Those headphones failed and they acquired a new pair of headphones (and then a different new pair).  Neither of the new headphones would pair with the TV.  The second set is the exact type I have paired with my LG TV. Both the new headphones were able to be successfully paired to other devices, so we have ruled out that they are not functioning.

 

We did do a factory reset on the TV but that did not help.  Anyone else experience this?  Any solution?

 

Thanks in advance.

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SamsungCaleb
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My apologies after further research of the headphones it is stating that you will need a separate Bluetooth transmitter to use with the TV. You can find that information on the Amazon website. https://www.amazon.com/Mpow-Headphones-Comfortable-Rechargeable-Microphone/dp/B07C48ZYXR

 


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SamsungCaleb
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I'm sorry to hear that, so that I may look into this can I have your full model number and current software version number? Also can I have the brand of headphones that you have purchased?> 


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usertamBzxKUTS
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Model # is UN55KS8500FXZA    

Software version is T242

Headphones were Mpow BH162A

 

Thanks for any assistance you can provide!

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SamsungCaleb
Samsung Moderator
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My apologies after further research of the headphones it is stating that you will need a separate Bluetooth transmitter to use with the TV. You can find that information on the Amazon website. https://www.amazon.com/Mpow-Headphones-Comfortable-Rechargeable-Microphone/dp/B07C48ZYXR

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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usertamBzxKUTS
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That's confusing to me as the TV has bluetooth capability and was previously connect to a different headphone (that failed).  Is there a list of compatible headphones that we can look at to determine which ones to buy that will work with the TV?

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SamsungCaleb
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My apologies some headphones have different Bluetooth capabilities, there are different headphones that you can look up on Amazon that are able to connect to the TV but there is not definite list that will have every compatible pair of headphones for the TV. 


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