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usereTge2YS8hA
Constellation

LED backlight flickering issue on UN65KU6290F

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I purchased UN65KU6290F at bestbuy less than 2 years ago, and recently noticed that backlight was flickering intermittently at the bottom right around the Netflix tile in the picture below.

20190804_170950_2.gif

Now the backlight is gone and the area is dark as you see the picture below (circled in blue).

20190807_225612 copy.jpg

While I test the screen, I also noticed that backlight wasn't uniform. specifically top middle section (between 244 and 245) and 4 corners of the screen, even though I didn't see those sections were flickering.

 

My questions are

1. Do you think this kind of uniformity is normal or backlights in those areas are dead?

2. If it's not normal, is it repairable? If so, how much does it cost?

 

Thanks in advance.

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: LED backlight flickering issue on UN65KU6290F

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We are sorry to hear about this. Please send the serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: LED backlight flickering issue on UN65KU6290F

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We are sorry to hear about this. Please send the serial number to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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usereTge2YS8hA
Constellation

Re: LED backlight flickering issue on UN65KU6290F

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@SamsungLou PM sent.

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