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OzzyX
Cosmic Ray

Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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FF19683E-2426-4454-A75E-F5E7B68F1269.jpeg

 

this menu is gone

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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Please send a private message with the serial number so I can look into this further. http://bit.ly/2XERsky

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8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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What is the full model code of the TV so that I may look into this?

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OzzyX
Cosmic Ray

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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@SamsungRei wrote:

What is the full model code of the TV so that I may look into this?


QN65Q90RAFXZA

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Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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Thank you for the additional information? Have you tested all sources to see if it remains unavailable? Here is some additional information regarding the issue you are experiencing: http://www.samsung.com/us/support/troubleshooting/TSG01110482/

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OzzyX
Cosmic Ray

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

JUMP TO SOLUTION

@SamsungRei wrote:

Thank you for the additional information? Have you tested all sources to see if it remains unavailable? Here is some additional information regarding the issue you are experiencing: http://www.samsung.com/us/support/troubleshooting/TSG01110482/


none sources show the HDR+ option anymore

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Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

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Have you tried resetting the TV? You can do this through Settings>Support>Self Diagnosis>Reset. The code# should be 0000.

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OzzyX
Cosmic Ray

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

JUMP TO SOLUTION

@SamsungRei wrote:

Have you tried resetting the TV? You can do this through Settings>Support>Self Diagnosis>Reset. The code# should be 0000.


Yes i tried a few times but it won’t show up again, i think this firmware i have has too many bugs on this tv, also having issues with the one connect not recognizing some devices that it used to before

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Samsung Moderator
Samsung Moderator

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

JUMP TO SOLUTION

Please send a private message with the serial number so I can look into this further. http://bit.ly/2XERsky

Reply
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OzzyX
Cosmic Ray

Re: Latest Q90r firmware update disables HDR+ menu, is it just my tv?

JUMP TO SOLUTION

@SamsungRei wrote:

Please send a private message with the serial number so I can look into this further. http://bit.ly/2XERsky


Sent, thanks!

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