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Constellation

Light bleed UN55JS8500

My $2k+ TV is also bleading light.

 

Will Samsung support it?  Its about 4 years old?

 

Anyone have an estimate for cost to repair?

 

Thanks!

11 REPLIES 11
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Samsung Moderator
Samsung Moderator

Re: Light bleed UN55JS8500

The service center would provide the estimate for the repair. Are you able to provide an image of the symptom for us? Also, have you noticed any separation of the display and the panel?


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Constellation

Re: Light bleed UN55JS8500

Samsung.jpg


@SamsungTam wrote:

The service center would provide the estimate for the repair. Are you able to provide an image of the symptom for us? Also, have you noticed any separation of the display and the panel?


 

No separation but it is really hot to the touch.  I'm afraid to leave it on for too long.

 

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Samsung Moderator
Samsung Moderator

Re: Light bleed UN55JS8500

Understood. Can you send us a private message to the link below with your serial number?

http://bit.ly/2hQXHNu


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Constellation

Re: Light bleed UN55JS8500

Dear Samsung

My UE55JS9000 TV has the same symptom, at the edge there is more light and the middle of the screen there is no backlight.

The edges of the TV are very hot!

Do you have any solution for it? In Hungary, the services cannot repair it.

Thank you 

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Samsung Moderator
Samsung Moderator

Re: Light bleed UN55JS8500

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html. Thanks! 


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Constellation

Re: Light bleed UN55JS8500

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Constellation

Re: Light bleed UN55JS8500

Same boat as you, UN55JS8500 and left side insane light bleed. Starting on the right side now as well because the sides of the TV get so hot.. This is clearly a defect and we should be reimbursed or have our ~3yr old "SUHD" TVs repaired because $2K should last more than 3yrs of use..

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Samsung Moderator
Samsung Moderator

Re: Light bleed UN55JS8500

I apologize for the frustration and inconvenience this has caused. Please feel free to send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/2tCGnGK


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Constellation

Re: Light bleed UN55JS8500

I have the same TV and the same problem with the bleed, and it gets hot. What was the solution to fixing the heat and bleeding problem?

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