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Samsung Moderator
Samsung Moderator

Re: Light bleeding through UN65JS8500 screen

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Yes we defiantly can, can you send us a private message with your full model and serial number and pictures of the symptoms you are having? 


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user9zjRQbA9jj
Asteroid

Re: Light bleeding through UN65JS8500 screen

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Same issue here. Left and right side of panel have vertical light bleed and frame is hot to the touch.  Please provide reasonable $ solution to resolving this issue. Perhaps Samsung should show some good faith and at least offer a 50% discount on a new comparable unit and include a 5 year warranty. 

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Samsung Moderator
Samsung Moderator

Re: Light bleeding through UN65JS8500 screen

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So that we can look into this further can we have your full model and serial number in a private message


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usertWXL4W8seB
Constellation

Re: Light bleeding through UN65JS8500 screen

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After all said and done, Samsung wanted to offer me ~$550 prorated refund and take the old TV from me.  I paid $1500 for my TV 4 years ago and they want to force me to go out and buy a new TV when the TV I had purchased from them should have lasted me 6+ years easily seeing how I have another Samsung TV going 9+ years strong without any issues.  They offered to fix it but since the part isn't available, they would only offer me a pro-rated refund and no option to replace the TV.  I can say I won't be buying anymore Samsung TVs, possibly even products, all together.

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userV60XiDWyB1
Astronaut

Re: Light bleeding through UN65JS8500 screen

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I have this same problem with my Samsung 8500 where light or halo is bleeding in from the sides just like in the pictures of this post.


@user0tC7rduqfk wrote:

Hello,

I purchased a UN65J8500 3 years ago and just recently, within the last 2 months, I started noticing what looks to be light spots shinning through the panel. These light spots are especially noticeable on solid colors.

I've posted a couple of images of what it looks like:

https://imgur.com/a/l7eRIUK

Is this something that I can fix or is this panel not worth saving?

 

Any suggestions would be greatly appreciated.

 

cheers,

 

devin



  What do I do to get help and understand what my options are.

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Samsung Moderator
Samsung Moderator

Re: Light bleeding through UN65JS8500 screen

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Good evening, Devin. I will be happy to assist you. Will you please send a private message with the model code, the serial number and any images you have of the TV display? http://bit.ly/2XERsky This will allow me to see what the options are.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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jmt7300
Constellation

Re: Light bleeding through UN65JS8500 screen

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I have Light bleeding through my UN65JS8500 screen As well i contacted samsung once before and didnt get any resolution i am very dissapointed in samsung being that i and lots of other people have spent hard earned money on a tv that we thought would last for years has so many problems i have a old samsung 42 well over 10yrs old still runs like a top only paid 600 bucks for it and still out lasted my newer tv smdh id love to get some help on getting my screen fix,replaced,rebate for a new tv something that will help other than not being happy everytime i turn this tv on. @SamsungAl  Plz help

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samej71
Asteroid

Re: Light bleeding through UN65JS8500 screen

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Pretty much the same--I bought this model for $2000, which is crazy expensive for me and we saved up for a long time for it, with the expectation that this TV would be the only one we buy for the next 10+ years. To have it start to die 3 years later with only modest use AND be unfixable is unforgivable.

 

It is very telling that so many people who purchased this TV are experiencing the *same* failure after approximately 3 years of use and clearly points to a manufacturing and/or design defect and Samsung appears to we cognizant of that fact since they're offering pro-rated buy-backs. 

 

In my mind, Samsung is not offering pro-rated "refunds" because they are requiring people to surrender the TV. I consider it a buy-back program at a fraction of the purchase price.

 

I don't have the money to buy a replacement TV so I am limited to the small prorated buy-back being offered and it clearly won't purchase a 65" 4K HDR TV, especially not a Samsung. I have not accepted the buy-back offer because I am hoping to live with this crappily made unit long enough to save up and buy a quality replacement.

 

I was a very pro-Samsung person, recommending their TVs to anyone who was looking to buy. If this is the best they can do after selling a non-durable product for a premium price, then it has left me angry and betrayed enough that I won't be buying another Samsung let alone recommending one to anyone ever again. It also makes me sad, because I used to really like Samsung products.

 

Samsung truly needs to offer people who have a failed unit an exchange with a refurbished model of similar or slightly better age/specs. If they did this, then I'd be proud to be a Samsung supporter again because I would know they stand by their products and don't leave their customers holding (most) of the bag when their design and/or manufacturing falls short, as this model clearly has. 

 

The ball is your court, Samsung. You might lose money on the exchange, but you'll certainly make more money in the long run by keeping your existing customers happy (and buying more Samsung things in the future) by exchanging these prematurely failing units for a working TV with comparable specs.

 

--James

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BruinRogue
Cosmic Ray

Re: Light bleeding through UN65JS8500 screen

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I agree with this 100%. That said, I was never offered even anything. All my PM's just went silent. Because the TV did so well for me in the first year, I added a Samsung fridge and cooktop. It's crazy to see that so many people are in the same boat. Absolutely terrible that this TV can't last longer than my 10 year old Panasonic 3D TV. A small prorated refund is not acceptable especially since you still have to return the TV.

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Samsung Moderator
Samsung Moderator

Re: Light bleeding through UN65JS8500 screen

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@BruinRogue I certainly apologize, please make sure you aren't responding to the notification email as that is a DO NOT REPLY box and we don't have access to that. We are waiting for your information so we can set you up with a service ticket Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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