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Original topic:

Light bleeding through UN65JS8500 screen

(Topic created on: 2/27/20 11:49 AM)
user0tC7rduqfk
Asteroid
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Hello,

I purchased a UN65J8500 3 years ago and just recently, within the last 2 months, I started noticing what looks to be light spots shinning through the panel. These light spots are especially noticeable on solid colors.

I've posted a couple of images of what it looks like:

https://imgur.com/a/l7eRIUK

Is this something that I can fix or is this panel not worth saving?

 

Any suggestions would be greatly appreciated.

 

cheers,

 

devin

416 Replies
uservz3sPED6LK
Asteroid
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Hello, I have same issue as everyone else here with my js8500.. so I have noticed that in my picture settings it keeps automatically pushing the backlight up to 20 by itself have you noticed this?

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user8PwVtHSw68
Astronaut
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I'm having the same issues (light bleeding, blackspots, over heating at the edges) with my TV.  This is crazy considering this TV is supposed to be top of the line and not that old.  Over time, it just keeps getting worse. I was always impressed with Samsung products, until this TV that is.  What can I do to resolve this issue? 

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bball
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Samsung is refusing to repair or replace this defective television model and it appears to pose a safety concern to us all with the overheating issue.

I am looking into starting a law suit currently and if any of y'all can message me with the similar issues y'all are having with this TV model it will help with our case.

thanks

 

SamsungAl
Samsung Moderator
Samsung Moderator
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@bball Hey there! We are awaiting the full model and serial number as well as photos of the light bleed via private message. Here is the private message link again: http://bit.ly/2sSxapD


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bball
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No you are not. Ticket has already been started and Samsung is denying replacement and repair costs after a techinian came out to verify the displays on these TVs are going bad due to a backlight issue 

 

 

SamsungAl
Samsung Moderator
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I apologize! Did you send the information through us or did you call in? I would be more than happy to see what I can do for you; do you have any ticket numbers that you can provide?


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uservz3sPED6LK
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Hello, I have same issue as everyone else here with my js8500.. so I have noticed that in my picture settings it keeps automatically pushing the backlight up to the max at 20. I change it back down to 7 then I notice it looks too bright a half hour later, I check and backlight is back up to 20. And this keeps happening to the point where now everytime I begin watching something I have to manually adjust the backlight down. I could see this being a cause to the edge bleed that I and everyone else is having. has anyone else noticed this??. Also as a note it is on home mode not demo(all other settings I have remain) and all other settings of the led to automatically adjust are off and this even happens at night in a dark room.. this is ridiculous and I have even made a video recording of me changing the backlight and 2 minutes later it's back to 20

Solution
SamsungBri
Samsung Moderator
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Hello, if you are experiencing the symptoms above confirm the following:

 

Is the unit pulled into a surge protector?

 

Make sure that the unit is up to date.

 

Does this happen on all sources?

 

Test the HDMI Cable:

Navigate to Settings > Support > Self Diagnosis Signal Information > HDMI Cable Test > Start Test,

If the test says the cable is bad, replace the cable.

 

Have you tried to test with a different external device?

 

-The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.

-If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

 

If you are able to, Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions.

 

**If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO

 


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View solution in context

uservz3sPED6LK
Asteroid
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Hi, yes tv says it's up to date with v1550

Yes this happens with all sources.

I usually use a surge protector but have removed it to see if that was the cause, but still happens.

It's not an hdmi issue as I mostly use apps built into the tv

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userTtDEuAEp2N
Constellation
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I have this same problem on both the left and right sides of my tv, $3k bought in 2015 and right around a year i noticed this issue beginning but figuired i was just unlucky, now i see its a design flaw and just about everybody has this issue. Samsung needs to make this right before somebodys house burns down. model # UN65JS8500