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Constellation

Re: UN55JS8500 light bleeding

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I am having the same issue with our UN55JS8500 television. I purchased this television figuring if I spent the extra money ($4000), we would get a reliable, high quality television to replace our defective Sony LCD. Any help would be greatly appreciated.

Thanks

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Cosmic Ray

Re: UN55JS8500 light bleeding

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Wish I could help you but I'm not getting any support from Samsung in the last 2 weeks.

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Samsung Moderator
Samsung Moderator

Re: UN55JS8500 light bleeding

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Hello @BruinRogue,

 

We have been trying to get in touch with you since Jan. 9th and haven't heard anything back from you. Feel free to send us a private message with your information. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Cosmic Ray

Re: UN55JS8500 light bleeding

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I've been sending private messages from the original one every 2-3 days. Are they not getting through?

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Constellation

Re: UN55JS8500 light bleeding

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Same boat as you, UN55JS8500 and left side insane light bleed. Starting on the right side now as well because the sides of the TV get so hot.. This is clearly a defect and we should be reimbursed or have our ~3yr old "SUHD" TVs repaired because $2K should last more than 3yrs of use.. class action if they dont step in and make it right maybe since everyone is having the same problem

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Cosmic Ray

Re: UN55JS8500 light bleeding

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They're offering a paltry amount which wouldn't cover even a new TV.

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Constellation

Re: UN55JS8500 light bleeding

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Wow this is crazy the amount of posts I am seeing with this issue. Mine started with washed out color when watching and now the light bleeding issue and visible white pixels as well. Such and expensive TV to be unwatchable now!

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Astronaut

Light bleeding on UN55JS8500F

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I'm experiencing the same bleeding light issue with my UN55JS8500F as everyone else with this model tv. I spend 3 hours on the phone with multiple people and lastly with a supervisor named Onyx. Issue was not resolved. They basically told me to throw my expense tv in the trash during a global pandemic due to the purchase date. Horrible service from Samsung.

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Asteroid

Re: Light bleeding on UN55JS8500F

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Get the Hisense H9G. Incredible tv at a great price. Blows my twice as expensive ks8000 out of the water. 3 years of ownership and won't even power on. Mods on here won't even reply to my issues. Will never purchase a Samsung product again and I will roam these boards constantly informing people to purchase the H9G. I deserve better treatment for my $1600+ tv.

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Constellation

UN65JS8500 light bleed

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Hi,

 

Since I can't seem to log in the canadian website I've came here hoping to find some support for this rather unpleasant situation.

 

My JS8500 is suffering from severe light bleed and high temperature on the sides.

 

I've had it since March 2016 and payed what I consider to be a considerable amount of money ( 3600$ CAD + taxes) for a product that clearly seems to have manufacturing issues. 

 

Firmware is up to date and the problem is occuring on all sources.

 

THIS PHOTO IS NOT MINE but the bleeding displayed is exactly the same as mine

 

2020-07-30 21_08_49-Window.png

 

 

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