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Original topic:

Light bleeding through UN65JS8500 screen

(Topic created on: 1/16/19 12:54 PM)
user0tC7rduqfk
Asteroid
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Hello,

I purchased a UN65J8500 3 years ago and just recently, within the last 2 months, I started noticing what looks to be light spots shinning through the panel. These light spots are especially noticeable on solid colors.

I've posted a couple of images of what it looks like:

https://imgur.com/a/l7eRIUK

Is this something that I can fix or is this panel not worth saving?

 

Any suggestions would be greatly appreciated.

 

cheers,

 

devin

1 Solution


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SamsungBri
Samsung Moderator
Samsung Moderator
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Hello, if you are experiencing the symptoms above confirm the following:

 

Is the unit pulled into a surge protector?

 

Make sure that the unit is up to date.

 

Does this happen on all sources?

 

Test the HDMI Cable:

Navigate to Settings > Support > Self Diagnosis Signal Information > HDMI Cable Test > Start Test,

If the test says the cable is bad, replace the cable.

 

Have you tried to test with a different external device?

 

-The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.

-If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

 

If you are able to, Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions.

 

**If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO

 


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412 Replies
SamsungLou
Samsung Moderator
Samsung Moderator
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We will be happy to look in to this. Please send the serial number to this PM link.


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DCSYSMAN
Constellation
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I am having this issue also. Not just the bleeding but dark spots on the edge and overheating in the same edge area. I've researched and read all about the bleeding, dark spots and overheating melting the frames including the class action suit that should take care all of this. How do I go about getting the process going so you folks can repair this.

SamsungLou
Samsung Moderator
Samsung Moderator
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@DCSYSMAN   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


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user5ICJ3ktHRn
Constellation
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Im having this exact same issue. Just started about a month ago. The main thing im concerned about is how hot the back of my tv is getting. Its not blistering hot but a little uncomfotable to the touch. From the reviews ive read it sounds like this is a known issue that samsung wont admit to and gets resolved about 50% of the time. Paying $2000 for a tv 3 years ago id expect it to last a little longer. Anyone had any luck?

usery3FxxfjJ9K
Cosmic Ray
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I'm having this issue as well.  Just noticed a couple days ago.  Upper right corner of screen.  Screen very hot in that corner.  What can be done?

usery3FxxfjJ9K
Cosmic Ray
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4k, 8k and Other TVs

Nothing....it's physical damage from the heat.  Avoid Samsung.  They will not rectify unless under their itty itty warranty.

useraE0c1viMkT
Constellation
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I am also having the light bleed issue on a un65js8500.  It started a few months ago and seems to be hot on the edges where the bleeding is occurring.  Any solutions to help resolve this?

SamsungJam
Samsung Moderator
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Hey!  Could you send me a private message?  http://bit.ly/2ihPL97


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SamsungJam
Samsung Moderator
Samsung Moderator
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Please get back to me as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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