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Original topic:

Light bleeding through UN65JS8500 screen

(Topic created on: 1/16/19 12:54 PM)
user0tC7rduqfk
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Hello,

I purchased a UN65J8500 3 years ago and just recently, within the last 2 months, I started noticing what looks to be light spots shinning through the panel. These light spots are especially noticeable on solid colors.

I've posted a couple of images of what it looks like:

https://imgur.com/a/l7eRIUK

Is this something that I can fix or is this panel not worth saving?

 

Any suggestions would be greatly appreciated.

 

cheers,

 

devin

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usermSZ3CKWDWs
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I have the same issue with the 8500. How do I go about getting this fixed?

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SamsungCaleb
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I'm sorry to hear that, so that I may look into this further for you can you send me a private message with your full model and serial number and pictures of the symptoms you are experiencing? 


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user9zjRQbA9jj
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Hey everyone.  So get this. Samsung asks me again to provide the same info I sent them to them almost 2 months ago.  No clue.

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userwIi5vccde8
Astronaut
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Screen looks just like ours on UN65JS850 tv. Started a year and a haft ago and now is unusable. Samsung was no help and passed me off to a tv dealer. Were do we contact a lawyer for a class action lawsuit? Next time it will be Sony or LG.

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SamsungAl
Samsung Moderator
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@userwIi5vccde8 I would be more than delighted to look into your case! Can you send your full model and serial number as well as some photos of the screen via private message?


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bball
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Having the exact same issue with light bleed on the edges. Is Samsung going to do anything about all of these defective TVs?! I have owned multiple Samsung TVs and have never experienced this issue before. 

CD46BDF4-0AE1-482B-86E0-4D7829F2A882.jpeg

 

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SamsungBri
Samsung Moderator
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My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your serial number so that I can look into this for you. http://bit.ly/33ipYnO


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jdptootall
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I have the same issue with my UN65JS8500 I paid a lot of money for! This should not be our problem for Samsungs bad engineering for this set. It should be obvious by now that Samsung messed up; with this many sets affected by the same issues!

 

I purchased from an approved Samsung retail seller and they offered Square Trade insurance for it. I purchased the insurance for 5 years of peace of mind.  
 

I submitted this issue to Square Trade with pics, the troubleshooting results from the TV and some dumb tech writes back via email and says it's clear from the pictures that I threw something at my set (in three different spots) and damaged it and that my policy does not cover damage by user.

 

So I sought the next level of assistance and directed him to this thread where he agreed finally that I did not damage it and that there is an issue with this model.
 

Finally I thought I was getting somewhere...

 

BUT then he says unfortunately we cannot help you because this is clearly a manufacturer's defect and your policy does not cover manufacture defects!!

 

Really quite unbelievable. Not only did I purchase the worst TV policy ever offered but I got a TV that is now classified as a manufacturers defect that they can't help me with.

 

So I come here now to Samsung who manufactured these  TV's that obviously have issues and will not take responsibility for them! You have gladly taken our money and gave us a near top of the line at the time 65" TV that only lasts a short time.

 

I want everyone here affected to be compensated or fix our TV's! This isn't right! You are taking advantage of we the consumers!

 

THIS IS NOT RIGHT!!

user9JvlB8CrBF
Constellation
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I have the same problem with my UN65JS8500 and I agree that Samsung should take responsibility for these defective TVs and repair or replace them. The problem started a few months ago and has been getting progressively worse. How can I get Samsung to address this issue?

SamsungLou
Samsung Moderator
Samsung Moderator
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@user9JvlB8CrBF    We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


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