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Light bleeding through UN65JS8500 screen

(Topic created: 01-16-2019 12:54 PM)
user0tC7rduqfk
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Hello,

I purchased a UN65J8500 3 years ago and just recently, within the last 2 months, I started noticing what looks to be light spots shinning through the panel. These light spots are especially noticeable on solid colors.

I've posted a couple of images of what it looks like:

https://imgur.com/a/l7eRIUK

Is this something that I can fix or is this panel not worth saving?

 

Any suggestions would be greatly appreciated.

 

cheers,

 

devin

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userdwhHgIUTvL
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I have a 65 js9000 and have light bleeding through as well.  Honestly for an over 2k TV this should not be happening, I also hade to replace the one connect box 2 years ago. The quality is absolute disappointing with Samsung.  I hope a rep can get back to me.16043889691501323553429990325116.jpg

 

16043890010631285601489834639367.jpg

 

16043890325384791542481315227200.jpg

 

userdwhHgIUTvL
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I have a 3 year old js9000 which already had a one comnect box replaced 1.5 years after purchase and now I am having light bleeding and the TV is warmer than normal to the touch on the sides.  This is very disappointing for a Samsung flagship TV which is breaking after 3 years use.

Would like to k ow what samsung can do to remedy this.

 

Thanks

@SamsungLou 

16044254244366487011612329997758.jpg

 

16044254546253185057702519594690.jpg

 

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AhVaCaDough
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yep, same thing here.
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userf3SiVBvJTd
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I'm experiencing similar issues for:

Model:UN65JS8500

Ver: T-HKMAKUC-15500.0

S/N: 041K3CDXXXXXXX

 

Unacceptable based on the number of customers experiencing the same issues. Can anyone confirm if there's a Class Action suit in progress or do we need one started?

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usery3EveCA5oU
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@userf3SiVBvJTd wrote:

I'm experiencing similar issues for:

Model:UN65JS8500

Ver: T-HKMAKUC-15500.0

S/N: 041K3CDXXXXXXX

 

Unacceptable based on the number of customers experiencing the same issues. Can anyone confirm if there's a Class Action suit in progress or do we need one started?


Id like to know this aswell. I've seen at least 20 different people complain about the same issue with the same JS8500 model. All these do called mods are doing is offering a measly $100 in return for a $1600-$2000 TV. Unbelievable. If anyone starts a class action suit let me know. It's clearly a manufacturing error but idiots think it can be fixed with parts they don't even have. 

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balki
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I also have the same problem. MY UN65JS8500 has been in storage since it started since it gets very hot as well. I cant fathom throwing away a $3,000 TV. Clearly there is a manufacturer defect with all of the same type of complaints for this high-end model! I think there needs to be some type of replacement programs since Samsung says they cant fix it.

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userNdx13H77Ie
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I have a UN55JS8500 that is getting rapidly worse with light bleeding through the display and extreme heat. Has Samsung published anything about this being a fire hazard? I purchased the SUHD model line because it was their flagship model, nothing was supposed to be better. My expectations were that I would get a much better product. Please help get this resolved and make it right.

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userdwhHgIUTvL
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Well I had a tech here last week and there are no parts avaialbe to fix the TV.  Samsung offered $293 to buy the TV back which is a  joke for a TV costling nearly $3K.  I cannot even get anything semi decent for that amount and they would send a truck to pick the TV up (I am sure they can get more than $300 for the parts).

 

Unless Samsung steps up and does soemhting bout a common issue I am done wikth all their electronics, ranging from TV's to Cell Phones.  

 

If they cannot make this right, I'm goign back to Sony and or LG

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user924zywqLra
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I just started having the same problem yesterday evening. For the price of this television and the new Q series to replace it. Samsung should do something to rectify the problem!

 

 

4136D3C2-5E52-4CBA-BCE0-CD92529DA9E8.jpeg

 

BA860FC4-F6D6-46C2-A78A-38C2DA2E2878.jpeg

 

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SamsungJam
Samsung Moderator
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I would be more than happy to assist with this.  Could you send me a private message so that I can get some additional information?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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