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Constellation

Light bleeding through UN65JS8500 screen

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There seems to be an obvious issue with several Samsung TV's bleeding like my particular issue. The other Huge issue is that parts are not available or made for this obvious panel/screen issues. I would expect a company to honor there product and customers. I have gone through the process with Samsung over the phone trying to get my issue resolved but they seem to think it's ok to not offer a resolution or parts for an obvious on going issue with screen bleeding. I am extremely disappointed that Samsung has not offered to help in anyway. I imagine I'm not the only customer that has been sold a lemon. It's sad that my dedication to this brand means nothing. Shame on Samsung!!! I will spend my money elsewhere and on a competitor that will honor there products, parts, & customers. My current 15 major Samsung products will be replaced with an honorable brand and I will be sure my family and friends understand how Samsung sells & treats its customers.

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Samsung Moderator
Samsung Moderator

Re: Light bleeding through UN65JS8500 screen

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@usergNW8Zz5GFs This does sound super frustrating! Mind sending me a private message with the full model and serial number as well as some photos of the TV?


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33 REPLIES 33
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Constellation

Re: Light bleeding through UN65JS8500 screen

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Exactly the same issue.  Bought the TV 3 years ago.  The light bleed issue happened a year ago and start getting worse.  Samsung please help!

 

I agreed that the edge of the TV is getting hotter than before.  It may be a fire hazard.  

 

Unless they stand behind their product.  I can't image I will buy another Samsung product againIMG_1487.jpeg

 

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Constellation

Re: Light bleeding through UN65JS8500 screen

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I'm also having the exact same issue. Bought the TV February of 2016 and about 3 months ago the same issue that's pictured here appeared. Has anyone heard back from Samsung on solutions? 

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Constellation

Re: Light bleeding through UN65JS8500 screen

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I called them and they basically said I had to call the local service shop to request a repair.  They said it is not a known issue.  No one reported it.  Just BS me.

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Samsung Moderator
Samsung Moderator

Re: Light bleeding through UN65JS8500 screen

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@userEEvAdbY10s: Would you like us to schedule a repair for you? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Light bleeding through UN65JS8500 screen

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Looks like tons on here are having our same issue

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Constellation

Re: Light bleeding through UN65JS8500 screen

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I am having the same issue as well. I purchased my tv around the same time and I called tech support and the basically told me they could not help because my tv is out of warranty. This seems to be a known issue with this model. Will never by Samsung again and will make it my mission to tell everyone as well.

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Product Expert

Re: Light bleeding through UN65JS8500 screen

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Hello!

It looks like your TV is experiencing a hardware issue, possible screen issue. This is something that requires an in home service, which requires a technician to be sent your house. You need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. You will let them know the issues you are experiencing and they will be able to set you up with an appointment and have someone come and take a look at it, and ultimately, fix it for you. They will explain everything over the phone.

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Constellation

Re: Light bleeding through UN65JS8500 screen

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Same issue here.  Same model

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Constellation

Re: Light bleeding through UN65JS8500 screen

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As luck would have it, I started having this issue this year as well--same timeline and model as everyone else.

 

I choose Samsung because of their quality and reptutation after years of sticking with Sony BRAVIA.

 

And for the first few years, it was great...until now with this light bleeding issues.  On the other hand, my 9-year old BRAVIA, while not as stellar in terms of 4K and quantum dot technology, still looks great and running strong.

 

I would love to stick with Samsung going forward, but this issue definitely needs to be remedied for my continued confidence and business.

 

SamsungBleed.jpg

SamsungBleed2.jpg

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