Purchased in August 2016. Just last night, as we were watching the tv, it flickered and now only shows moving colored vertical lines on all inputs. Tried to reset it, but nothing helps. You can still hear the audio.
In 2016 we purchased 6 new Samsung products for our home. Washer, dryer, refridgerator, double oven, over the oven microwave and this tv. The dryer stopped working just before the warranty ended and Samsung fixed it. Last year, the microwave started turning itself on and had a mind of it's own (Google it - it's a real thing!). Samsung said it was out of warranty and we had to replace a very expensive microwave that was under 2 years old. Now the tv! So just over 3 years and 50% of the items have failed. Very frustrating, since we have been so loyal to the brand.
Anything you can do for us on this tv? It sure looks like it is an all too common issue on a very pricey (and up until yesterday) glitchy BUT GREAT tv.
Same thing here to. I have the same model TV.
I called customer service twice.
They said they have had no reported problems like this.
i see that this same problem has been reported to this Samsung Community page.
There must be a defect in this TV.