We bought the Samsung Model:UN65NU8000FXZA on Jan 20, 2019 at Best Buy for my mother & father and the TV is not working. The screen is completely blank. It is a little over a year since purchase and now we are stuck with a tv that doesn't work at all. This is extremely disappointing since my father has since passed and my mom is quaranteened!! What kind of product is this that only last 1 year!!! Hoping you can see fit to help us out. I thought highly of your products until this happened.
We would appreicate anything you can do.
I'm sorry to hear that, how long has this been occurring? Does this happen on all sources?
Have you changed inputs or outlets? Is the TV plugged into a surge protector?