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Constellation

Model:UN65NU8000FXZA Black Screen

We bought the Samsung Model:UN65NU8000FXZA on Jan 20, 2019 at Best Buy for my mother & father and the TV is not working. The screen is completely blank. It is a little over a year since purchase and now we are stuck with a tv that doesn't work at all. This is extremely disappointing since my father has since passed and my mom is quaranteened!! What kind of product is this that only last 1 year!!! Hoping you can see fit to help us out. I thought highly of your products until this happened.

 

We would appreicate anything you can do. 

Thanks Doris

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Model:UN65NU8000FXZA Black Screen

I'm sorry to hear that, how long has this been occurring? Does this happen on all sources? 


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Constellation

Re: Model:UN65NU8000FXZA Black Screen

About 1 month. Its only the tv screen that's complete black

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Samsung Moderator
Samsung Moderator

Re: Model:UN65NU8000FXZA Black Screen

Have you changed inputs or outlets? Is the TV plugged into a surge protector?

 


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