cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

My Samsung TV model QN75Q60RAF turns on and off by itself

Hey everyone 👋 I bought a Samsung TV Earlier this year model: 

QN75Q60RAF

just today it began to turn on and off by itself repeatedly!! I attempted unplugging the tv for a min, then I took out all the batteries from the remote control but that didn't help. It is still under warranty. I am getting disappointed in Samsung tvs, I had a Vizio for 7 years with no problems at all and sold it to buy this Samsung but now I'm concerned I wasted hrs earned money on a product that can't last a year.. Please any guidance would be appreciated. Thank you. 

1 REPLY 1
Highlighted
Samsung Moderator
Samsung Moderator

Re: My Samsung TV model QN75Q60RAF turns on and off by itself

Hello try the following: (if you are able to)

 

 

  • Turn off the Anynet+:
    • This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote.
      • You can turn off Anynet+ in Settings General External Device Manager, but you will no longer be able to use your TV remote for both devices. 
  • Unplug the TV for 60 seconds.
    • Unplug the TV from the wall outlet or surge protector for 60 seconds, and then plug it back directly into the wall outlet.
  • Try to update the software.
    • In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
  • Disable the Power On with Mobile option.
    • TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
    • Navigate to Settings General Network Expert Settings Power On with Mobile, and turn the setting off.

 

If the unit is still powering on and off after completing the troubleshooting steps above then service is required. 

 

 

Here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

- You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...