Original topic:

My TV is not communicating with the remote properly

(Topic created: 09-10-2021 09:44 AM)
userDCJ52yguYV
Astronaut
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4k, 8k and Other TVs

Hello, my smart tv has suddenly started reading my remote as if I’m holding the buttons down. For example, if I push volume up just once, the volume will go all the way up to 100. If I push volume down, it will go all the way down to 0. Same happens if I press over, up or down. If I press the power button, the tv will just reset and turn back on. When I look underneath the TV, the red light is rapidly flashing. The buttons underneath the tv work fine. This issue started last Sunday, it went away for a few days and the tv worked like normal, now it is happening again. Has anyone else experienced this with their Smart TVs?

1 Reply
SamsungTam
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

@userDCJ52yguYV

 Hello, I do apologize for the inconvenience this has caused. Have you tried to update the tv software? Also, Have you tried to change the batteries in the remote? are there any buttons that may seem pressed in or stuck? Could you provide me with your model number?


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