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userl3SoI8HB9g
Cosmic Ray

My YouTube account won't detect my premium subscription

We have a family plan, my wife and I have our separate YouTube accounts signed in. Hers properly shows it's YouTube premium  but suddenly mine has stopped. Now I'm seeing ads. 

 

How do I fix this?

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: My YouTube account won't detect my premium subscription

Have you reached out to Google or YouTube support?

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userAaedvk4sc1
Cosmic Ray

Re: My YouTube account won't detect my premium subscription

YouTube sent me here: YouTube article

 

Where it says: "

  • Unfortunately, Smart TVs can only run apps that are provided by the manufacturer. You can't change or update the apps on your TV. Contact your TV manufacturer for support."

 

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userl3SoI8HB9g
Cosmic Ray

Re: My YouTube account won't detect my premium subscription

 Im still not getting the service I pay for because of this broken app. I see video ads play on my premium youtube account when I'm signed in with my Brand account. 

When can this get fixed? According to Youtube support, this is on samsung and Im gonna start throwing legal fists if what I'm paying for isn't what Im getting

 

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userl3SoI8HB9g
Cosmic Ray

Re: My YouTube account won't detect my premium subscription

bump. still unresolved. 

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userl3SoI8HB9g
Cosmic Ray

Re: My YouTube account won't detect my premium subscription

bump. this is still unresolved. Im paying $15/month for a service that doesnt do what Im paying for 

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userl3SoI8HB9g
Cosmic Ray

Re: My YouTube account won't detect my premium subscription

bump. 

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Hoser13
Asteroid

Re: My YouTube account won't detect my premium subscription

That's a YouTube problem, not a TV problem.

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