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Original topic:

NOW my SS TV won't 'SmartView'

(Topic created: 12-27-2020 03:29 PM)
ThatJimbob
Astronaut
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4k, 8k and Other TVs
I have a 2 year old 65" 4K Samsung Smart TV on which, until 2 days ago, I could easily mirror my Samsung S20+ 5G phone.  Now, after I select the TV, instead of the screen prompt to 'Allow' the mirroring... nothing on the TV, while on my phone is just the constant 'swirl'.

Until Thanksgiving, the Chromecast we've always had attached would also list with the TV for selection for Smartview, but since has not appeared.

I've rebooted the TV, the internet router, the Chromecast, and my phone in varying combinations with no effect. 

Any suggestions? ALL help is appreciated.

Thank you. 

1 Solution


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Solution
DGM
Sun
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4k, 8k and Other TVs

Try this to solve your problem: Go to settings (on phone); then go to General Managment; then Reset; Press Reset Network Settings... then after reset, check your SmartView & Dex; Hopefully this works. Good luck!



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SamsungGill
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Please go to Settings>Support and provide the full model code and current software version so that we can best assist. 

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ThatJimbob
Astronaut
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Hello - Thank you for your reply!

My 'full model code' is:
UN65MU8000

My 'current software version' is:
T-KTMAKUC 1280.5 , BT-5

'Sub-Micom Version'
T-KTMINTV-1012

:o)
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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Just to confirm are you on the same wi-fi as in both on 2.4GHz? 


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ThatJimbob
Astronaut
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Yes, all devices are (& have been) on the same 2.4GHz & 5GHz network at ~100Mbs bandwidth up & down.

Seems this all came to pass just after the last Samsung T-Mobile Android OS update ~5 weeks ago. :o(
SamsungCaleb
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

I would recommend a factory reset on the TV to see if the issues still occur and also make sure that both devices are on 2.4GHz. 


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DGM
Sun
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4k, 8k and Other TVs

Nice!!! I'm glad that worked for you.   I only recently learned about using Dex... If you're not familiar with it, it's worth exploring. (check out on YouTube)  You can have your movies show up on your TV and still be able to use your phone to do virtually anyting... kind of cool! - - Enjoy!

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user1wkW2srLOp
Constellation
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4k, 8k and Other TVs
Hitting the same issue after installing the Android 11 One UI 3.0 update on my Galaxy Note 20 Ultra. Both wireless DeX and Smart View are non-functional after the update
Solution
DGM
Sun
Options
4k, 8k and Other TVs

Try this to solve your problem: Go to settings (on phone); then go to General Managment; then Reset; Press Reset Network Settings... then after reset, check your SmartView & Dex; Hopefully this works. Good luck!



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. - Thanks!

View solution in context

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ThatJimbob
Astronaut
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4k, 8k and Other TVs
Thanks! I tried 'Reset Network Settings' and my TV finally asked to Allow/Deny Smart View from my phone. :)

The Chromecast still doesn’t appear as a device choice though. :\