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Original topic:

NU Model TV With A Dark Vertical Shadow

(Topic created: 04-22-2021 01:03 PM)
user2XPcXGDV0S
Astronaut
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4k, 8k and Other TVs

Bought this over a year ago, now having the same problems as many of you here in this forum. Called and yes we were offered an extended warranty to fix it but it's definitely gonna happen again. Top it off with the fact I have another one in the bedroom just waiting on line to do the same thing. How many consumers have had this issue and what point does Samsung make an effort to make it right. If it's truly the LED strips that is causing the issue R&D should have an appropriate fix, not an band aid to just push me out another year.PXL_20201022_234231680.jpg

 

 

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useryEonPnbHP7
Constellation
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I bought a samsung 55" Class NU7300 Curved Smart 4K UHD TV (MODEL NUMBER: UN55NU7300FXZA)  last year in May 2019 and in just 1.5 yrs the screen has turned black from right hand side. 

When i approached samsung support, they are demanding $300 to fix it. A lot of people have reported this issue and it seems like a product issue but still they are charging hefty sum of money to fix it. This is really pathetic service from Samsung. If they don't fix it at a lesser price, i am not going to buy any samsung product ever in my life. 

I am going to go to consumer forum to report this issue and encourage everyone in this thread to file this compain. Samsung is just playing around with our hard earned money by deliberately introducing this defect. 

user4OVlbdvAFh
Asteroid
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I Bought My Samsung TV November of 2018.  Literally hardly use this TV as it is in Our Guest Room.  Yesterday out of No where our TV Has A dark Shadow Vertical Line on it.  I have had this TV less than 2 years.  I have researched and tried all the Tests to do and Nothing has Worked. For the Price I paid for this TV it will be ridiculous to have to pay for someone to fix this as It is not even 2 years old.  Will Samsung stand behind their product?
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Solution
SamsungBri
Samsung Moderator
Samsung Moderator
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Hello, if you are experiencing dark shadow on your TV confirm the following:

 

Is the unit plugged into a surge protector? If so, plug the unit directly into the wall outlet.

 

Make sure that the unit is up to date.

 

Does this happen on all sources? If so, test the cables and do the picture test/

 

Test the HDMI Cable:

 

Navigate to Settings > Support > Self Diagnosis Signal Information > HDMI Cable Test > Start Test,

If the test says the cable is bad, replace the cable.

 

Have you tried to test with a different external device?

 

-The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.

-If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

 

If you are able to, Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions.

 

If the above troubleshooting steps didn't help, here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service processed. 

- If you're within the one year warranty, you can Private message one of our moderators to have service processed

- If you're OUT of warranty, you the following link to locate a service center in your area by using the link below

http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user4OVlbdvAFh
Asteroid
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SamsungBRI I have had this TV for only a Year and some Change.  The Warranty is only for a Year.  Now this happens and I am out almost a $$grand now bc this TV cant be covered... I have done all them tests and it still has the shadow.  I would think Samsung should stand behind their product.  Instead having to spend money on purchasing a new TV or having it repaired???

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userHXeUf00ugP
Constellation
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Bought a UN58MU6070 from Costco about 18 months ago.  Going to see if they will take it back.  Issue does not resolve with update, cable or source issue.  Vizio has similar issue and looks like it is an internal power supply issue.

20210313_144023.jpg

SamsungTam
Samsung Moderator
Samsung Moderator
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Send me a private message with your model and serial number. http://bit.ly/2tCGnGK 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useruzfipulOfe
Asteroid
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You are very lucky. Costco will take it back. No questions asked...4 days or 4 years later...Costco is awesome! I wish I still lived near one just for the return policy.

usergjlJTZpod7
Constellation
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Same here... EXACT same story..

00574213-078C-4CBC-88D2-5DC9E323ED5E.jpeg

SamsungJam
Samsung Moderator
Samsung Moderator
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Oh no!  Could you send me a private message with your full model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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