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KE85
Asteroid

Re: Netflix not working on Samsung Smart TV

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I've done the sign out, unplug the tv and power up, sign in again multiple times over the past 6 months or so.  I had to recently do this dance a week ago (First week of AUG 16), there's still a problem IMO.  It's getting annoying... has anyone else had to repeat the dance after you got back up and running?  My wife watches a lot of netflicks, so I'm wondering if after so many hours you have to repeat.  I'll post again when I have to do the "dance" again.

 

I have UN65 HU8550 TV (2014) and a BD-HS900/ZA smart Blue Ray player.  The most recent time we had to do the "dance", netflicks was working on the blue ray player (however horrible quality?).  I have Time Warner 300mbs (usually runs around 100mbs most of time, possibly b/c I'm on Wi-Fi).  Anyway, just as everyone states, netflicks works fine on every other device in my house (Xbox - with a weak Wi-Fi signal, iPads, etc.) but not on my $3k Smart TV. 

 

Do post if you have to repeat the dance.

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Samsung Moderator
Samsung Moderator

Re: Netflix not working on Samsung Smart TV

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Did you already try a country code reset? 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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KE85
Asteroid

Re: Netflix not working on Samsung Smart TV

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KE85
Asteroid

Re: Netflix not working on Samsung Smart TV

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@SamsungJustin wrote:

Did you already try a country code reset? 


How do you do that?  I saw where people were changing to UK to get the UK version of the app then changing country codes back to the US. 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Netflix not working on Samsung Smart TV

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First if you will go ahead a reset the smart hub. In the smart hub process you will come to a terms and conditions page. On this page instead of selecting enter press the following button sequence on your Samsung remote: Mute, Return, Vol. ^, Ch ^, Mute. A country code list will appear. Once it appears please select Afghanistan or Andorra. The terms and conditions will change to a different language go ahead and agree to the terms and conditions. And finish the set up. The unit will begin to delete all US apps and loading foreign apps in. Let this process complete. Once the process is complete, reset the smart hub once more, and on the terms and conditions page press the buttons once again: Mute, Return, Vol. ^, Ch ^, Mute. Make sure you select US from the list. Agree to terms to complete the set up. You will now see the foreign apps being deleted and all the US apps will load back in. Once they are completely loaded back in please try accessing the app again

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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user2Fx7oH1q6D
Constellation

Re: Netflix not working on Samsung Smart TV

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Thanks Samsungjustin! Your solution worked. Samsung help desk is a waste of time.

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user2Fx7oH1q6D
Constellation

Re: Netflix not working on Samsung Smart TV

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Worked in getting my Netflix app working again. Thank you!!
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userTWViZQgJTN
Constellation

Re: Netflix not working on Samsung Smart TV

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I have to do this EVERY time I go to watch Netflix.

unokug the tv, plug back in immediately and it works. After I exit Netflix to watch regular tv etc. I'm unable to go back into Netflix until I unplug again. It freezes at the profile screen every time. 

Move uninstalled/reinstalled and done everything else I can think of. I've spent hours on the phone with Samsung. No solutions except to unplug EVERY day. Horribly annoying. Tv is only 4 month old.

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userrySyic7Qn9
Constellation

Re: Netflix not working on Samsung Smart TV

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Have you tried this?

Unplug Tv to get it working again.

Then when you want to leave Netflix always perform the following instructions. I have done this for over 5 weeks with no issues.

When in Netflix Go to and click on the cog wheel (view account info or sign out)

scroll down to 'Exit Netflix' (but you must exit out like this every time even to watch regular tv)

 

it hasn't frozen/gotten stuck since doing this

 

i have posted this a few times so sorry for the people who have already read it. The method above works for me and sharing it might help someone

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userTWViZQgJTN
Constellation

Re: Netflix not working on Samsung Smart TV

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Thank you for the suggestion. Unfortunately I have tried exiting that way but it hasn't helped...it still freezes in the profile screen when I try to re-enter. 

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