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Netflix not working on Samsung Smart TV

(Topic created: 02-14-2018 06:54 PM)
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michaelgeraci
Cosmic Ray
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4K, 8K and Other TVs

I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?

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usereE7wL2gHfd
Constellation
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My issue is now resolved also. I was given a link to new software by email and installed via USB key. 
TV did not find any new software when searching and always said I was on most recent version so not sure why that is.

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usero32cbPs0Xw
Constellation
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Like everyone else I’ve been hving problem with loading my Netflix on my UN7400. It just crashes every time I load Netflix. I tried everything line unplugging tv, resetting the smart hub, I even tried to download the latest firmware from the Samsung website. But the tv failed to recognise the file n kept saying I’m on the most updated firmware. 

 

We all all paid a monthly fee for the Netflix option n the tv has failed to let me enjoy the entertainment I righteously paid for. Can someone’s please help me with this problem it’s very annoying. 

 

Thx

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usereMfSJHHt8N
Astronaut
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For me the solution was to use option "Reset Smart Hub" in Diagnostics, voila, works.

The drawbag is that account information and apps will be cleared.

No option worked for me.

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userfpBLUSDXgl
Constellation
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Where did you get your information to resolve your issue ?
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jefejeffs
Constellation
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My Samsung TV won't play Netflix at all. Tried reinstall but no luck afterwards. Any ideas?

userksaYcVEkLD
Astronaut
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I'm returning my Samsung piece of junk to Target today.  Sony, LG, Vizio are all superior.

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SamsungJam
Community Manager
Community Manager
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Please get that that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userXByOx6OA2s
Constellation
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Don't know why, but doing that (power off pulling out cord from tv and router for a minute) really solved the netflix app priblem. Thanks for sharing this.

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user8KaECoie2L
Asteroid
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I have tried the unplugging for two minute trick, and that seems to get Netflix running.  However, it does not stay fixed!  Each time Ieave the Netfilx app, I have to turn the set off again to get Netflix working the next time.  This is just not acceptable when Netflix is running faultlessly on my Sony widescreen in the back room!

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Samsung_Stephanie
Samsung Moderator
Samsung Moderator
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4K, 8K and Other TVs

Have you tried a smart hub reset? You will have to sign back into the apps but it can refresh the connections to the server. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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