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Netflix not working on Samsung Smart TV

(Topic created: 12-27-2016 07:25 PM)
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michaelgeraci
Cosmic Ray
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I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?

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marcellux
Asteroid
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Netflix is working fine but the only problem I have is that the info key shows nothing when I press it. It jused to show the resolution but not anymore. Does anybody know what I cabn do?

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SamsungTam
Samsung Moderator
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Do you have the newest firmware on your device? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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marcellux
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Yes I have the newest software (1470.3) . There is also no info when using  YouTube 

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SamsungJam
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Is the issue still occuring?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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marcellux
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Yes, it does. I've heard from several people that they have the same issue when pressing "info" button in the Smart Hub. But I'm sure it did work!

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userhniBE1HCjb
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Same thing here all of a sudden about a week ago the info button doesn't show resolution up in the left corner. I called Samsung and they don't know anything. They didn't even know there was a function like this when watching for example Netflix. Also phoned Netflix and they don't know anything.

Samsung released a new firmware for my TV the 19th this month. But this firmware is not found when doing a search on the TV. I just checked the support site on Samsung..com for my tv on internet. And there it was a new firmware. But not able do download from the tv. Had to download it to USB and then upgrade the tv. Also the line were you can claim a service report has gone grey,not available!
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userSKcx2ZanBR
Asteroid
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I can't even get out of the last show I watched on Netflix. I click the app and it starts up the show, remote doesn't back out, pause, stop, nothing. I can't get out of the app at all to do any of these solutions. 

userDa4tbvOwDV
Constellation
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Yes, I am having the same problem. Netflix is nearly unresponsive, while the other streaming apps are fine.

Samsung should really implement a method by which a given app can be shut down and re-started. Or perhaps all apps. The idea of resetting the entire smart hub and then having to log back into each service is weak..
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user8KaECoie2L
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The problem exists with the Samsung Netflix app.  My Samsung is hard-wired to my router. I have a 52" flat screen Sony smart tv in the back room, and it runs netflix just fine over wi-fi.  All my computers and tablets run Neflix just fine.  Bottom line is: Samsung should give this issue priority and fix their not-so-Smart TV and buggy software instead of trying to blame it on routers and wifi.  

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user8iiIW6HMsP
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Well said!
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