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userpPSi2BWthP
Constellation

Re: Netflix not working on Samsung Smart TV

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Omg thank You for your help this has been happening to us and I was on the phone with my cable company not realizing it was a Samsung issue!!! I have 1 other Samsung tv and have never had this problem and it’s at least 4 years old and this one is not even a year that we’ve had it and nothing but issues!!!! Never buying Samsung again!!!!

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useroHEHiGUaQE
Astronaut

Re: Netflix not working on Samsung Smart TV

JUMP TO SOLUTION

from this post: http://www.cnet.com/forums/discussions/netflix-app-not-loading-on-samsung-smart-tv-613344/

1. Hit the smart hub button, so that all the apps pop on the screen (there are different ways of doing it - choose the way you normally do it, and make sure all the apps are on the screen)
2. move the cursor up so that you are highlighting the netflix app. DO NOT PRESS ENTER. JUST MAKE SURE NETFLIX IS HIGHLIGHTED. REPEAT. DO NOT TRY TO OPEN NETFLIX. JUST MAKE SURE THAT NETFLIX IS HIGHLIGHTED. THAT IS CRUCIAL.
3. hit TOOLS
4. scroll down to reinstall and select reinstall. it will say "installing" on top right hand side once done, NETFLIX SHOULD WORK!!!!

If not, DO try calling Samsung and ask for someone who can remotely go into your TV - they WANT it to work for you and will talk you through how to do it.

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usereBeoJG18BW
Constellation

Re: Netflix not working on Samsung Smart TV

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I cannot even uninstall Netflix, it is greyed out. Cannot sign out as TV just goes black. Any other suggestions?  Vudu, Amazon, Hulu all still working perfectly fine. 

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gugarci
Cosmic Ray

Re: Netflix not working on Samsung Smart TV

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Wife & I just finished watching the last 2 episodes of Better Call Saul season 2. For testing purposes we started watching on the Samsung Netflix app. The Samsung Netflix connected right away but was not able to play any portion of the show in HD quality. It also stops twice to buffer the video within the first 10 minutes of the show.

Exited the Samsung Netflix app & turned on my Sony Blue Ray player use the app on the Sony Blue Ray player. We were able to finish watching the last 2 episodes of Better Call Saul in HD quality & had no buffering issues!!!!!

The Netflix performance problem is clearly a Samsung/Netflix issue. And since we all bought a Samsung TV, Samsung needs to address this issue & fix it. Although I’m starting to think this is a poor Samsung Wi-Fi issue more than just a Netflix issue. But since I don’t use any other app for streaming I could be wrong. Thinking of hard wiring my TV to my router to test this theory. But regardless Samsung will never see another dime from this consumer unless they fix this issue.  

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userjQnWx46bh6
Astronaut

Re: Netflix not working on Samsung Smart TV

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Awesome....! It worked.

Thanks. Smiley Happy

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Samsung Moderator
Samsung Moderator

Re: Netflix not working on Samsung Smart TV

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We're glad that you're up and running.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user3TXrynmOWO
Constellation

Re: Netflix not working on Samsung Smart TV

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I have a Samsung UN60F7100 tv and the Netflix app goes straight to black screen when launched. I have to go to the source menu or turn the tv off and back on to clear it. I've talked with Samsung Support and Netflix Support for over four hours this week and no one can seem to fix the issue. I've been told to uninstall and reinstall the app but since it was installed at the factory it won't let me uninstall it. Any suggestions ANYONE!

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Samsung Moderator
Samsung Moderator

Re: Netflix not working on Samsung Smart TV

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You can try a country code reset: https://us.community.samsung.com/t5/TVs/How-to-Complete-a-Country-Code-Reset/m-p/74007#U74007


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userBjBnYg9ODY
Astronaut

Re: Netflix not working on Samsung Smart TV

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I have a 7 series Samsung tv and Netflix used to work no problem. Now just the black screen with Netflix sign and loading and nothing else. Have tried uninstalling and reinstalling and still the same 

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userejy9fuqyv2
Astronaut

Re: Netflix not working on Samsung Smart TV

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When I click on the Netflix app my screen turns black and then nothing What to do?

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