I am unable to get Netflix to work on my brand new Samsung TV. I hope someone can wail every it soon or I'll return it and get a different brand of smart tv.
Thanks to everyone for all their research and hassles. Doesn't appear that Samsung is interested in resolving this problem.
I called Samsung again last night and told the first person that I had already called them twice and I would like to be transferred to advanced tech support. Surprisingly they transferred me right away and the advanced tech was more helpful...he acknowledged that Samsung and Netflix are both aware of this issue and engineering is working to release and update to the Netflix app (or Samsung firmware) that he expects in the next 1-2 weeks. He said they are seeing the issue on the JS9000, 9500, and 7000 series Samsung Smart TVs and that they are tracking the issue (he took down my serial number, unique ID, and netflix ESN). All of you who are seeing this issue and reading this should call Samsung, ask to speak with advanced tech support and report the issue...the squeaky wheel gets the grease.
I forgot to mention that before calling them I called Neflix again and their entry level customer service rep gave me no indication that they were aware of an issue with the software. I will probably call them back tonight and try to get someone to acknowledge the problem on their end as well.