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userf4yivQCHvB
Constellation

Re: Netflix not working on Samsung Smart TV

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Not working on my tv either and it is 2018. Any solutions?

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Samsung Moderator
Samsung Moderator

Re: Netflix not working on Samsung Smart TV

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Is it only Netflix? Have you tried changing the DNS?

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JandyMo
Constellation

Re: Netflix not working on Samsung Smart TV

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On November 24th I bought the following at a Best Buy Store:

 

Samsung - 24" Class (23.5" Diag.) - LED - 720p - Smart - HDTV

Model: UN24M4500AFXZASKU: 5871001

 

I was constantly having issues with my netflix account and internet connecting to the tv and thought it was soly internet issue. I had AT&T come out, replace the router and fix my account because there was an issue on their side, but I continued to have issues with netflix working. Sometimes it wouldn't load netflix at all, sometimes it would not load a program, sometimes it would tell me a program was unavailable. I was able to use netflix and load any of the programs having issues on my samsung phone, tablet, or laptop, so this is definitely an issue with the tv. The only way to fix it was to unplug the tv completely from the power source and plug it back in. I did not buy a nice smart tv for it to have issues like this less than a year into owning it. What are my options? I might have bought an extended warranty, but I am uncertain if Best Buy can actually recreate this issue on site, since it sometimes works just fine. It looks like this is a known issue for a while from Samsung, so what are they doing to fix it?

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Samsung Moderator
Samsung Moderator

Re: Netflix not working on Samsung Smart TV

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Have you tried a Smart Hub reset?

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userfKmkLXNC8R
Astronaut

Re: Netflix not working on Samsung Smart TV

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Same problem. 

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userpcAGb9Qoje
Constellation

Re: Netflix not working on Samsung Smart TV

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I have an older Smart TV and after 30 minutes of trying this and that cannot get Netflix to work. I can't even figure out how to uninstall it so I can re-install it. (all the online guides show a Smart Hub that looks different from mine). The TV is connected as the other apps work. It is updated to the latest firmware (this is automatic and the Settings confirm it).

 

It was working before. I will be buying a new TV after Thanksgiving (and giving this one to my kid) and I don't think I will buy another Samsung.

 

Edit:

I did a RESET of the Smart Hub (PIN=0000) which initiated a software update, which fixed the issue.

 

So why did the Settings in the TV's Main Menu tell me no more updates were available? Why was there no notice to me in any place that there might be a pending update or to try resetting the Smart Hub within Smart Hub's own settings?

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