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Astronaut

New Q60R TV and no tv signals from decoder : no option to turn off 4K to watch TV ???

I just bought the QE55Q64RAT and immediately no TV signal from my setup box!

Laptop, internet,... works but no TV.

 

Orange here sends 720 50i signals and to be able to see television, Samsung needs to have an option in their menu to turn of 4K UHD or the non-4K setup boxes will never receive TV-signals!

I turned of motion plus and all other things, but there is no button to turn off 4K, so no TV for me!

 

Does anyone know how to do this? My friend says I must overlook this option, but I checked all the menus/expert settings etc and didn't find this option in the latest firmware!
I have recent HDMI cables 2.0 and 2.1 and tested 5.

 

When I bootup my decoder I see the orange logo and directly after this a black screen as it doesn't broadcast 4K. 

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Samsung Moderator
Samsung Moderator

Re: New Q60R TV and no tv signals from decoder : no option to turn off 4K to watch TV ???

Regrettably, support for non-US models is quite limited. We would recommend reaching out to support in your region: https://www.samsung.com/us/common/visitlocationsite.html

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