No sound mirroring with Samsung A5 2017

[userj1pLvbZjpp]

Hello, I have paired my 10se and have sound mirroring running fine. The TV sees this devices as a Smart Connect device. The same does not happen with my A5 2017 where the TV sees it as a plain Android Phone. They are both updated to the same version of SmartThings. Thanks.

[SamsungDarius]

It is possible the TV needs to be updated. Can you provide the full model number and the current firmware version the TV is running? 

[userj1pLvbZjpp]

Hello Darius, thanks for replying. Here comes the requested addtional info.

I have purchased a  Samsung UE49RU8000U Smart TV 4K Ultra HD 49".

TV software version (T-MSMDEUC-1315.4) Controller version (2.B09.0906).

The different behavior A5 versus S10e is surely linked to the fact that looking at the TV external devices I see the following:

1) Galaxy S10e - Service: Samsung Connect 

2) [Phone] Galaxy A5 - Service details:  Smart View/Reproduce mobile content on TV

On both phones I have SmartThings v. 1.7.38-21.

All in all they are "seen" differently from the Smart TV. Because of the Smart TV or because of the Smart Phone, cannot say for sure.

PS I have tried with an old Galaxy S4 ... same issue as with the A5.

Sound mirroring is a much appreciated way of having a wireless TV earphones.

Thanks.

[SamsungLou]

Thank you for this information! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html. Thanks!