I just got a NU6900. I get sound through all apps on here except for HBOgo and Hulu. I can’t find anything online to help resolve the issue. Netflix and cable both work just fine on the TV. Please help!
Did you get a response yet?
Got my NU6900 back in November. HBO Go was working fine up until a few days ago. Videos load, but no sound. Checked my connections - all good. Firmware is all up to date. All other apps and TV work just fine with picture and audio.
Samsung, please help!
My NU6900 is new with no soundbar and hardwired to the internet modem. Settings set to TV speaker and sound does not work on HBOgo app or Starz but works for Netflix just fine. Sound won't work on those apps whether set to Dolby Digital or PCM.
Have you tried uninstalling the app and reinstalling it? Also, make sure all apps are up to date.