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mkami931
Constellation

No sound when playing video on Hulu or HBOgo

I just got a NU6900. I get sound through all apps on here except for HBOgo and Hulu. I can’t find anything online to help resolve the issue. Netflix and cable both work just fine on the TV. Please help!

21 REPLIES 21
userwmk4Eapxgt
Astronaut

Re: No sound when playing video on Hulu or HBOgo

Same problem in NU6900.. we got tv just now...no sound in hbo go but netflix plays fine.. Please help

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userJulrfaRc0P
Constellation

Re: No sound when playing video on Hulu or HBOgo

Getting this same issue with hulu on NU6900

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userpgbwG708RZ
Astronaut

Re: No sound when playing video on Hulu or HBOgo

Did you get a response yet?

 

Got my NU6900 back in November. HBO Go was working fine up until a few days ago. Videos load, but no sound. Checked my connections - all good. Firmware is all up to date. All other apps and TV work just fine with picture and audio.

 

Samsung, please help!

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user5DpPxk54jA
Constellation

Re: No sound when playing video on Hulu or HBOgo

I have the same issue. No sound on HBO Go or Hulu. All other apps work fine.

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usergHKGA6crSA
Constellation

Re: No sound when playing video on Hulu or HBOgo

My NU6900 is new with no soundbar and hardwired to the internet modem. Settings set to TV speaker and sound does not work on HBOgo app or Starz but works for Netflix just fine. Sound won't work on those apps whether set to Dolby Digital or PCM.

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Samsung Moderator
Samsung Moderator

Re: No sound when playing video on Hulu or HBOgo

Have you tried uninstalling the app and reinstalling it? Also, make sure all apps are up to date. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userMFszHVsV9s
Constellation

Re: No sound when playing video on Hulu or HBOgo

Have uninstalled and reinstalled the apps, updated the TV, etc. Still no sound.

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Samsung Moderator
Samsung Moderator

Re: No sound when playing video on Hulu or HBOgo

@ userMFszHVsV9s Do you have a sound bar or a receiver connected to the television? 

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userlU6GzpQHMf
Cosmic Ray

Re: No sound when playing video on Hulu or HBOgo

What's your TV software version? I have a NU7090 (runs on same firmware as NU6900) on version 1152.8 and could not see the problem on Hulu.

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