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usersrIDfyUPSG
Asteroid

Not reading HDMI input from cable source correctly

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Bought a NU6series, but it's not detecting the cable input. It's plugged into HDMI 1, but the message is there's no input and to check the source. The cable box is on and I can verify it's sending a signal by popping it into the old tv.

 

When I toggle through TV input sources, I see an additional "source" that is the cable box's name (I labeled it through the cable box menu/interface), but selecting it shows a bunch of file folders (as though a pc) of channel numbers. Factory reset and setting up doesn't work.

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Samsung Moderator
Samsung Moderator

Re: Not reading HDMI input from cable source correctly

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Unfortunately not by yourself. You can do the TV reset, but it keeps network settings. To get a true full reset, you'll need a service reset. It can be done over the phone with our television support team at 800-726-7864 though if you wanna give them a call. If the service reset also doesn't seem to help, my next recommendation would be repairs to have a tech come take a look. 


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11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: Not reading HDMI input from cable source correctly

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Have you tried plugging it into a different HDMI port?

 

Please provide the full model code and current software version of the television. 

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usersrIDfyUPSG
Asteroid

Re: Not reading HDMI input from cable source correctly

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Yes I've tried the other HDMI ports.

I'll post again with full model and software version.

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Samsung Moderator
Samsung Moderator

Re: Not reading HDMI input from cable source correctly

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Please keep us posted. 

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usersrIDfyUPSG
Asteroid

Re: Not reading HDMI input from cable source correctly

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Model code: UN40NU6070

Software version: 1251

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Samsung Moderator
Samsung Moderator

Re: Not reading HDMI input from cable source correctly

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You have the latest firmware installed on the TV. Has this always been a problem or is this a new symptom?


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usersrIDfyUPSG
Asteroid

Re: Not reading HDMI input from cable source correctly

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It's been this way since first set up, which was yesterday.

 

Does the symptom sound familiar, that a bunch of channel number file folders would be displayed? Seems like the TV is reading the cable box as a PC.

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Samsung Moderator
Samsung Moderator

Re: Not reading HDMI input from cable source correctly

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Have you tried resetting the cable box, or having your provider re-initialize it?


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usersrIDfyUPSG
Asteroid

Re: Not reading HDMI input from cable source correctly

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Hi rebooting the cable box was ineffective.

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Samsung Moderator
Samsung Moderator

Re: Not reading HDMI input from cable source correctly

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Just to confirm, have you spoken with your provider about re-initializing the cable box?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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