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Not turning off cable box when turning off TV

(Topic created on: 2/14/17 6:19 PM)
ETorbert
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A number of months have passed since the problem of not turning off cable box when turning off TV first appeared in this user forum. Many users with various Samsung smart TVs and various cable services have reported the TV remote turns on the cable box and TV consistently, but the remote turns off only the TV and not the cable box. Suggestions to update firmware, point the remote squarely at the cable box, etc. have failed to solve the problem. Can anyone confirm this issue has actually been brought to the attention of Samsung software engineers? Is there any hope of a solution?

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SamsungNik
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This has been forwarded to the appropriate teams, though we cannot speculate on when or if a response will be given. 


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SamsungJam
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 Could you provide the model of the television?


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ETorbert
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Thank you for inquiring. My model is UN50KU6300FXZA.

 

I have additional details to share...

 

I have a cable box.

 

If cable box is in Standby mode, TV remote turns on TV but does not turn on cable box. TV instructs me to press OK on TV remote to turn on cable box, and this works consistently. This is not a problem as same was case with my older nonsmart TV. It does demonstrate TV can send a cable box instruction to turn on.

 

If the cable box is already on, the TV remote turns on TV with last selected cable broadcast on. Do not have to press OK on TV remote.

 

Now the issue raised in above entry is...when TV remote turns off TV, it NEVER turns off cable box. Cable box remains on unless manually turned off or after 8 hours cable box automatically reverts to Standby mode.

 

As noted above, TV remote can send a cable box instruction to turn on by pressing OK, so it must have capacity to communicate a cable power related instruction. I do not know if the same instruction would work for power off or if there is a different power off instruction (in other words is the instruction specific to "on" or "off" or instead "power toggle").

 

I hope this helps you understand the issue to relay to Samsung.

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SamsungNik
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This has been forwarded to the appropriate teams, though we cannot speculate on when or if a response will be given. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user6cghfya61g
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My samsung remote has a 123 button with color dots.  If I push it twice, a menu pops up for cable box which you can turn it on....or turn it off from there.  

user19nA1sGgeY
Constellation
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Thanks!

Very cool!

With HDMI Arc on sound bar who poweron or poweroff it, it's perfect!

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user35MfnH43BR
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The powering off problem has still not been solved. As others have said, powering on works, even if you have to wait for the "power button prompt" to appear, but powering off does not work on cable boxes.

 

However, if you have a Cisco cable box (like the Explorer 4700 series) with Spectrum, then you can just leave the set top box on all the time, as it uses little power when a signal is not going to the TV.

 

Then, your problem is that, because it is on all the time, the channel you watched yesterday has now "expired," giving you a screen saver and/or a screen with an error message. Not only that, you might prefer a "startup channel" each day rather than the channel you had on yesterday.

 

There is a decent work-around.

 

First, go to your set-top box settings menu and set a "startup channel" if you have not already.

 

Next, find the menu selection called "Devices" (under "Quick Settings") and select. A new 'hidden' menu will appear.

 

Find the selections for power on timer and power off timer. When you change one to enable, you can then arrow to the right to set the day and time. Set the power off timer to turn off daily at a time when no one watches TV (like 6:00 a.m.), then set the power on timer to turn it back on 5 minutes later (6:05 a.m).

 

This way, you will not have to wait for the "power on" window, and you will also have your start-up channel when you turn your TV on at the beginning of each day.

 

Note: if you turn the TV off during the day then turn it back on that same day, your last channel will still be there since your Cisco box only powers down and back up only once per day.

 

Hope this helps someone!

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useryfydmp1LzZ
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Same problem here... 

TV model: QE49Q67RAT

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userogNWUzPxhP
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It has been marked: Solved! ???

 

But i don't see the solution. What was the solution??? I have a similar problem.
My TV is UE46F6500. I used my Sasmsung remote to turn on and off my tv and my cable box at the same time. It was working about 8 mounth. Than i didn't do anything i didn't updated any firmwares. But now it's not working.

What happened? How can i solve this problem?

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userG5jCOPrFRm
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Same for me - not turning off nor cable box, nor DVD player (both are turning on fine).
UE-49MU7002

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