Could you send me a private message with a picture of your full model and serial number?
Hey there! I apologize! We didn't get your message. You can try to send another one if you would like but please make sure that you aren't responding to the notification emails as they are DO NOT REPLY boxes that we don't have access too.
Thank you for responding here.
Just so I’m clear, I leave a message on the Samsung community board, you guys send me a private message but if I click on “Reply” the mail is not delivered to you?
I don’t understand how I am supposed to communicate with you. Is there a reason Samsung doesn’t use email?
Thank you for your patience, I would like to get this resolved.
You can send us a private message here with this link. https://bit.ly/33nV7pS