My TV is a Q8FNB 55”.
Today voice commands stopped working in the YouTube app.
When I select the microphone in the app and press the mic button on the One remote, the red reception indicator in the upper left brightens and flashes twice before I get the message, ”Didn’t hear that. Try again”
i tried a reset reset by pressing and holding the “Back” and “4 Color/Number” buttons simultaneously until the LED stopped flashing to no avail.
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Is YouTube the only app that it isn't working for?
Jeez, that’s an excellent question. I should have checked before posting, sorry about that.
The microphone on the One remote does not function in any app.
When I press the mic button on the remote the remote LED flashes but the TV does not respond at all.
Try disconnecting the remote and then reconnecting it. That might work out for you.
I removed the batteries and held the power button for >8 seconds. No help.
I then changed the batteries in the remote, still no response except for the message stating , “Hmm, we’re having trouble connecting”.
I would like to look into this a bit further. Could you send me a private message with the full model and serial number?
Additionally, the “Color/Number” button and the “Ambient Mode” buttons no longer function.
Now when I press the mic button a message appears that states, “Hmm, we’re having trouble connecting”
I re-paired by pressing the “Return” and the “Play/Pause” buttons simultaneously and held the power button until the QLED logo reappeared.
The television now functions correctly, I don’t know why it works now and did not work yesterday.
If someone did something to fix it, thank you!
Thank you Al for the options.
The remote voice control worked for ~1 hour. When I turned the television off and returned several hours later, the One remote did not seem to hear the commands.