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Asteroid

One connect box issue

I have two Samsung TVs that use the one connect box.  One of the TVs just has a connection picture on the screen and will not function.  I have unplugged everything and waited a bit and plugged back up and same issue.  I swap out boxes and it works fine.  How do I get this replaced? 

8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: One connect box issue

We're sorry to hear that! When were the televisions purchased? Have you tried a factory reset of both units?

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Asteroid

Re: One connect box issue

we purchased the two TVs I believe three years ago. I have not tried a factory reset on the ( one connect box) yet, really didn't know that was an option.  With that one connect hooked up all I see is the bad connection on the screen. Please advise 

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Samsung Moderator
Samsung Moderator

Re: One connect box issue

It would just be a factory reset of the television itself.

 

You can find replacement parts on SamsungParts.com

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Asteroid

Re: One connect box issue

It's the one connect box, took the other one I have off tv and plugged it into the broke one and it works.  Is the one connect box under any kind or warranty or replace option? 

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Samsung Moderator
Samsung Moderator

Re: One connect box issue

There is a one year manufacturer's warranty for the television and One Connect.

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Asteroid

Re: One connect box issue

So how much is a one connect box? 

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Samsung Moderator
Samsung Moderator

Re: One connect box issue

It will depend on the model code, you can check pricing and availability on SamsungParts.com

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Asteroid

Re: One connect box issue

I'm guessing there has been a lot of issues with the one connect boxes since that didn't last long in there product line.  Is this a common issue them going out? 

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