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Original topic:

Over heating with horizontal lines on QN55Q900RBFXZA

(Topic created: 03-30-2020 05:57 AM)
user6rkP3Rqr45
Constellation
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4k, 8k and Other TVs

I am having horizontal lines forming on my TV and it gets worse as the TV warms up. They start at the bottom and scroll up. Looks like static inteference.  Samsung Service Tech is coming out in 4 days to resolve the issue. Apparently other Samsung models have this issue too. If you google "2019 Heat problems with lines on Samsung 2019 TVs" you will see various links. Is any one else having this issue?

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Joellem
Product Expert
Options
4k, 8k and Other TVs

hi @user6rkP3Rqr45 I hope you are doing well.

Thank you for this question. it seems that you have a problem with the hardware of your appliance since you already schedule a service already then all the issue on your device will be fixed we can guarantee if you are servicing your appliance with a Samsung Authorized service provider that we will do the Quality control that is 100% compliance with Samsungs standards.


hopefully, this will help with your query

 

Be sure to click " ✔ Accept as Solution" when you find an answer that works for you

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Joellem
Product Expert
Options
4k, 8k and Other TVs

hi @user6rkP3Rqr45 I hope you are doing well.

Thank you for this question. it seems that you have a problem with the hardware of your appliance since you already schedule a service already then all the issue on your device will be fixed we can guarantee if you are servicing your appliance with a Samsung Authorized service provider that we will do the Quality control that is 100% compliance with Samsungs standards.


hopefully, this will help with your query

 

Be sure to click " ✔ Accept as Solution" when you find an answer that works for you

View solution in context

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userpB5pZ1cN5n
Constellation
Options
4k, 8k and Other TVs

Hi, 

Were you able to get this resolved. Did the service tech manage to fix it? If so, what was the problem.

I am having the same issue with my TV. Samsung customer service is not very helpful with this. 

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