Original topic:

PS4 Issues on KS8000 4K SUHD

(Topic created: 09-02-2021 07:01 AM)
user4fRQPv8z0k
Constellation
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4k, 8k and Other TVs

Hello.

I am having multiple issues with multiple PS4s on my 49" KS8000 4k SUHD TV.

Original PS4 - Connected via HDMI via One Connect Box
ISSUE: I have a picture BUT NO SOUND

I am able to see a picture after setting Resolution to 480p (don't worry it's actually displaying @1080p). All resolutions say "unsupported" even though there is a picture.

I have set the PS4 audio to Linear PCM and Bitstream. I have set the KS8000 to PCM and Bitstream. I have called Samsung Support with no resolution. I have tried all solutions I could find on-line. I have tried HDMI splitters and connecters. I have tried 8 HDMI cables -- all with NO success. I am also not able to see Safe Mode

Other devices (Raspberry PI, ROKU, etc) all work perfectly fine.
The PS4 works on my 3 other Samsung TVs perfectly fine.

PS4 PRO - Connected via HDMI via One Connect Box
For this PS4 -- I am not able to get any picture OR sound.

I have tried all solutions I could find on-line. I have tried HDMI splitters and connecters. I have tried 8 HDMI cables -- all with NO success.

I am not able to see "Safe Mode" on the PS4

This PS4 works perfectly fine on my 3 other Samsung TVs.

 

Also, BOTH PS4s used to work on this TV ~1 year ago

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