cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userK4rXSzLSas
Asteroid

Periodic Black Screen

JUMP TO SOLUTION

I’ve seen a few topics on this and I’ve made sure the TV is up to date. I have a 75” QLED that keeps going to a black screen for 1-3 seconds then comes back. This only happens while watching the cable connected through my XBox. Netflix, Hulu and any other app doesn’t do this through Xbox, it is just the cable. I’ve swapped cables and the problem follows just that connection.  If I bypass the Xbox, the screen doesn’t do it.  Any ideas?

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Periodic Black Screen

JUMP TO SOLUTION

@userK4rXSzLSas Would you provide me your full model and serial number along with the current software version via private message here?

Reply
Loading...
10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Periodic Black Screen

JUMP TO SOLUTION

Have you tried turning off game mode while viewing apps?

Reply
Loading...
userK4rXSzLSas
Asteroid

Re: Periodic Black Screen

JUMP TO SOLUTION

Yes, it had no impact.  It was on auto, it is currently off

Reply
Loading...
userK4rXSzLSas
Asteroid

Re: Periodic Black Screen

JUMP TO SOLUTION

Also, the TV is less than a week old, and now also alternating between plain black, and black with the app “wheel” spinning, then back to TV

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Periodic Black Screen

JUMP TO SOLUTION

It may be the transition through the Xbox that is causing the symptom. Since it does not happen when connecting straight to the television, it is not a setting there. Is there a setting that you are hoping to keep that requires the cable box to be connected to the console instead of the television directly? 

Reply
Loading...
userK4rXSzLSas
Asteroid

Re: Periodic Black Screen

JUMP TO SOLUTION

The Xbox has a tuner built in. It lets you watch tv, play games or run apps, like Netflix and Hulu without having to switch inputs. TV is the only one that has this problem.  Playing any game or watching Netflix, you don’t get one flash of black. 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Periodic Black Screen

JUMP TO SOLUTION

@userK4rXSzLSas Are you watching TV through the Xbox or your cable provider?

Reply
Loading...
userK4rXSzLSas
Asteroid

Re: Periodic Black Screen

JUMP TO SOLUTION

Through the Xbox. To put it another way, the cable box out HDMI is on the in Xbox HDMI, the out HDMI for Xbox is connected to the TV.  Running any app on Xbox, including video streaming, doesn’t do this. It is only the TV stream that flashes 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Periodic Black Screen

JUMP TO SOLUTION

@userK4rXSzLSas Would you provide me your full model and serial number along with the current software version via private message here?

Reply
Loading...
userUU1OxPPItt
Constellation

Re: Periodic Black Screen

JUMP TO SOLUTION

I also have this same issue TV is 3 days old and intermittantly flicks to black screen. The TV is a Q8 55" coneted via the BOX connection.

Did anybody get  resolution on this before i return the TV?

Reply
Loading...