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userK4rXSzLSas
Asteroid

Periodic Black Screen

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I’ve seen a few topics on this and I’ve made sure the TV is up to date. I have a 75” QLED that keeps going to a black screen for 1-3 seconds then comes back. This only happens while watching the cable connected through my XBox. Netflix, Hulu and any other app doesn’t do this through Xbox, it is just the cable. I’ve swapped cables and the problem follows just that connection.  If I bypass the Xbox, the screen doesn’t do it.  Any ideas?

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usermU2VXV1kWi
Constellation

Re: Periodic Black Screen

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I have new Q90R65”. I have a Yamaha home theatre system TSR-7850, U-Verse cable box(Motorola version), and a PS3 for DVD play. Native apps and PS3 look great and run without hiccups, the cable box is problematic. No matter what settings cables or tweaks I use, every minute or three, I get a flash to black screen that lasts about a half second, or the sound cuts out for about a half second, but not simultaneously.

This has frustrated me for a week. I’ve read EVERY single post on the issue, which seems to be a common complaint. Nothing resolved it. 

Today I tried connecting the pathetic U-verse box to the Yamaha, instead of to the One Connect Box. NO MORE DROPS. I think the issue is in the  HDCP software. The TV doesn’t get a consistent handshake and cuts out, then re-connects, taking about a half second, during which the picture drops. The Yamaha seems to be better at keeping permission. I suspect this because I feed a tv off the co-axial output from the U-verse box. When I turn off the equipment feeding my Samsung TV, the picture stops going to the second tv(not the sound), and I get a message the the H1014 HDCP IS NON COMPLIANT! And I need to change connection method. A whole new behavior from my previous 11 y.o. Setup.

 

i hope this gives the hundreds of suffering Samsung customers a new avenue of exploration. Good luck.

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10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Periodic Black Screen

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Have you tried turning off game mode while viewing apps?

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userK4rXSzLSas
Asteroid

Re: Periodic Black Screen

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Yes, it had no impact.  It was on auto, it is currently off

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userK4rXSzLSas
Asteroid

Re: Periodic Black Screen

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Also, the TV is less than a week old, and now also alternating between plain black, and black with the app “wheel” spinning, then back to TV

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Anonymous
Not applicable

Re: Periodic Black Screen

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It may be the transition through the Xbox that is causing the symptom. Since it does not happen when connecting straight to the television, it is not a setting there. Is there a setting that you are hoping to keep that requires the cable box to be connected to the console instead of the television directly? 

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userK4rXSzLSas
Asteroid

Re: Periodic Black Screen

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The Xbox has a tuner built in. It lets you watch tv, play games or run apps, like Netflix and Hulu without having to switch inputs. TV is the only one that has this problem.  Playing any game or watching Netflix, you don’t get one flash of black. 

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Samsung Moderator
Samsung Moderator

Re: Periodic Black Screen

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@userK4rXSzLSas Are you watching TV through the Xbox or your cable provider?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userK4rXSzLSas
Asteroid

Re: Periodic Black Screen

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Through the Xbox. To put it another way, the cable box out HDMI is on the in Xbox HDMI, the out HDMI for Xbox is connected to the TV.  Running any app on Xbox, including video streaming, doesn’t do this. It is only the TV stream that flashes 

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Samsung Moderator
Samsung Moderator

Re: Periodic Black Screen

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@userK4rXSzLSas Would you provide me your full model and serial number along with the current software version via private message here?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userUU1OxPPItt
Constellation

Re: Periodic Black Screen

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I also have this same issue TV is 3 days old and intermittantly flicks to black screen. The TV is a Q8 55" coneted via the BOX connection.

Did anybody get  resolution on this before i return the TV?

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