Original topic:

Pop-up Error : Please go into service mode and setup below options...

(Topic created on: 12/22/20 4:45 PM)
RVAWEB
Constellation
Options
4k, 8k and Other TVs

I get the error on my brand new TV. 
Please go into service mode and setup below options:
Type, local, set, front color option. 
OK


Please tell me how to fix this, I never had it serviced, I mentioned that it's brand new. 

Ron

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3 Replies
SamsungBri
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

This is going to require service.

 

Here are some service options:

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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RVAWEB
Constellation
Options
4k, 8k and Other TVs

Is there a way I can access a service menu and fix this from home? Myself?

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user4ILt0LMeuk
Astronaut
Options
4k, 8k and Other TVs

You can get into the service menu (search YouTube) but good luck guessing the correct settings.  I have had this problem since the TV came out of the box.  I would sure like to correct it without having to have a service tech come out to do what I can simply do myself.  My model is 43TU700D.

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