Is this a fix or a work around? It does not sound like a permanent fix to me?
Can someone tell me the problem will not come back, Samsung and Amazon need to work together to come up with an actual fix!
Consumers are paying good money for these high end TV’s that are problem prone, I have seen so many complaints on these HDTV's but to resolution to many of these issues.
Till next time! There's something about the Prime Video app and Samsung--they have a love-hate relationship. Sometimes the only solution is to use a Roku. And that defeats the purpose of having a Smart TV.
Not seen any answer to indicate if this is a Samsung or an Amazon issue. As with others, I have an older Samsung and the Amazon app works fine, have used a FireTV stick and the Amazon app works fine, but on my brand new 4K UHD HDR Samsung, the Amazon app is nothing but a fustration. When I purchased the new TV at first of the year the Amazon app worked ok, but in the past couple of weeks SOMETHING has changed with the app because I now have to power off the TV completely before switching to Amazon, otherwise it locks up every time. So which is it -- an Amazon or a Samsung issue? Can't address it if we do not know who the culprit is. Disgusted.
Same problem here (Kauai, HI). I have spent hours on the phone and chat with Samsung and also with Amazon Tech support. Today I was on chat with Samsung and after going through the same shut down, start up, sign in again, yada yada and at the end of the session I was told that Samsung was going to issue a software update to the Amazon Prime Video app in the next two weeks. Anyone else heart this?
So I have been having a similar problem with the prime video app, however the screen either is completely gray and if I select whatever the cursor is on and that will play but it's a total shot in the dark or selecting the app only gets a flashing "prime video" logo and nothing less happens. Any suggestions?