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Constellation

Re: Prime Video not working

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Thank so much.  This finally worked.  So frustrating...  Had to unplug TV before the de-registration would show me a new code on the TV...but that did the trick and allowed me to sign in again...

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Constellation

Re: Prime Video not working

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If I cant even load the prime screen how do I get to the settings to cancel it out. This is beyond fustrating

 

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Astronaut

Re: Prime Video not working

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I tried all of the above with no results. My tv showed the prime icon on the screen however, when I selected it the screen went black, no connection at all to the app. The only thing that worked was signing out of prime on my phone and performing a factory reset on my TV. Then the TV was able to connect to prime and I reconnected it to my account. 😃

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Astronaut

Re: Prime Video not working

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Same problem here (Kauai, HI). I have spent hours on the phone and chat with Samsung and also with Amazon Tech support. Today I was on chat with Samsung and after going through the same shut down, start up, sign in again, yada yada and at the end of the session I was told that Samsung was going to issue a software update to the Amazon Prime Video app in the next two weeks. Anyone else heart this?

 

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Constellation

Re: Prime Video not working

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So I have been having a similar problem with the prime video app, however the screen either is completely gray and if I select whatever the cursor is on and that will play but it's a total shot in the dark or selecting the app only gets a flashing "prime video" logo and nothing less happens. Any suggestions?

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Astronaut

Re: Prime Video not working

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In plug TV 30 seconds. Plug back on hold power button 25 seconds (do a spin Michael Jackson style) reopen app. Worked for me 

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Astronaut

Re: Prime Video not working

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worked for me. thanks!

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Constellation

O donfmz

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O donfmz

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Astronaut

It's badly

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It's badly

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Astronaut

Re: Prime Video not working

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Both the (1) Deregister Device AND (2) unplugging TV for 1 minute (+holding down on button for 20 seconds) worked for me.  THANK YOU

 


 

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