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userF1l21SN2nM
Constellation

Re: Prime Video not working

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So I have been having a similar problem with the prime video app, however the screen either is completely gray and if I select whatever the cursor is on and that will play but it's a total shot in the dark or selecting the app only gets a flashing "prime video" logo and nothing less happens. Any suggestions?

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useru9O8zGynmA
Astronaut

Re: Prime Video not working

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In plug TV 30 seconds. Plug back on hold power button 25 seconds (do a spin Michael Jackson style) reopen app. Worked for me 

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Sandicain
Constellation

O donfmz

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O donfmz

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Evilik
Astronaut

It's badly

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It's badly

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userZHvSCBn7LH
Astronaut

Re: Prime Video not working

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Both the (1) Deregister Device AND (2) unplugging TV for 1 minute (+holding down on button for 20 seconds) worked for me.  THANK YOU

 


 

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userYTjpb1Ho7L
Astronaut

Re: Prime Video not working

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Deregister Device AND (2) unplugging TV for 1 minute (+holding down on button for 20 seconds) worked for me too.   Have to do this regularly for Amazon prime.   Samsung should really sort this!! Very annoying.

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userqug3hxLQwr
Constellation

Re: Prime Video not working

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Anyone with other suggestions? Prime has never loaded on my TV. Just goes back to the Smarthub. I have shut off and on, pushed the power button for 5, 25, and 30 seconds as listed in different posts, Reset the Smarthub, Looked for updates, the TV is not registered on Prime, as it has never been used for Prime, set DNS to 8888, unplugged TV for the night, plugged in, pushed power button, held power button, reset entire TV,  tried to watch Prime through the internet app and cried a lot......

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userG2UNkk0G00
Constellation

Re: Prime Video not working

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I have tried everything on this thread and it isn’t working. Any other suggestions?

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userrYceit8bGW
Constellation

Re: Prime Video not working

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Your suggestion gave me a place to start - thanks.  But, I tried this and it didn't work.  Ended up rebooting my TV and Dish Hopper and was finally able to re-register.  

 

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userMOEhFemySw
Astronaut

Re: Prime Video not working

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I have 

1. Switched off and on the TV unplugged etc

2. Done the same for router 

3. Deleted samsung account and reinstalled 

4. Deleted and reinstalled amazon prime 

5. I have 150mbps speed.

6. All other apps working 

What's the solution  

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