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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

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Hello @userROHqewV8Fs. I apologize for the inconvenience. This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Prime Video not working

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This is not solved, followed stupid directions and app is still not working.  Going on over a week now. Getting really really angry. This may be the straw that gets me to never buy another samsung product

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Astronaut

Re: Prime Video not working

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Same problem here (Kauai, HI). I have spent hours on the phone and chat with Samsung and also with Amazon Tech support. Today I was on chat with Samsung and after going through the same shut down, start up, sign in again, yada yada and at the end of the session I was told that Samsung was going to issue a software update to the Amazon Prime Video app in the next two weeks. Anyone else heart this?

 

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Astronaut

Re: Prime Video not working

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Same problem. Have researched and spent hours trying all the fixes, nothing works. Now the app just says problem occured unable to load the page.

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Constellation

Re: Prime Video not working

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So I have been having a similar problem with the prime video app, however the screen either is completely gray and if I select whatever the cursor is on and that will play but it's a total shot in the dark or selecting the app only gets a flashing "prime video" logo and nothing less happens. Any suggestions?

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Astronaut

Re: Prime Video not working

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In plug TV 30 seconds. Plug back on hold power button 25 seconds (do a spin Michael Jackson style) reopen app. Worked for me 

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Astronaut

Re: Prime Video not working

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worked for me. thanks!

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Constellation

O donfmz

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O donfmz

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Astronaut

It's badly

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It's badly

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Astronaut

Re: Prime Video not working

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Both the (1) Deregister Device AND (2) unplugging TV for 1 minute (+holding down on button for 20 seconds) worked for me.  THANK YOU

 


 

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